Senior IT Consultant

1 week ago

Port Melbourne Victoria, Australia The Grid Corporation Full time $120,000 - $150,000 per year

At our core, we're not just a tech company — we're a relationship business built on trust. We're looking for a seasoned IT professional who not only excels in solving technical problems, but also in building lasting, trust-based relationships with clients.

As a Senior IT Consultant & Account Manager, you'll be the go-to advisor for our clients — guiding them through IT strategy, managing key relationships, resolving high-level issues, and doing the work to deliver technical projects that produces business benefits for their business.

Why Join Us?
  • We prioritize people and partnerships — not just transactions, tickets and tools
  • You'll work with clients who trust your expertise and value your input
  • Autonomy, flexibility, and real influence in a Client First MSP
  • Diverse projects, continuous learning, and zero bureaucracy
  • Competitive pay, training support, and a tight-knit, values-driven team
What You'll Be Doing:
  • Serve as a trusted advisor and primary point of contact for assigned clients
  • Build long-term client relationships based on trust, reliability, and transparency
  • Handle Tier 3 escalation support and complex technical troubleshooting
  • Lead or participate in project work (migrations, deployments, etc.)
  • Provide strategic guidance to help clients align IT with their business goals
  • Collaborate with internal team members to deliver consistent, high-quality service
  • Appreciate the importance planning, documentation and getting the job done
You'll Thrive in This Role If You:
  • Have 5+ years of hands-on IT experience (in an MSP or consulting environment)
  • Are passionate about client success and building strong, lasting relationships
  • Can translate complex technical concepts into clear business value
  • Enjoy both strategic planning and rolling up your sleeves for technical execution
  • Are skilled in Microsoft 365, Windows Server, security, networking, virtualization and modern workplace environments
  • Take ownership and know what that means to a client
  • Lead by example, walk the walk
Who you are working for:

A company that believes its greatest strength is its staff and the culture that exudes within it. Looking after small and mid-sized business's IT needs for over 25 years, the ethos is built around providing exceptional service and an understanding of what client's expectations are. Relationships are not built in a day, they are nurtured over many years.

You will be an enthusiastic people person and will be called upon to demonstrate the above skills at interview.

A stable work history plus relevant references will be essential. Be aware that our main office is located in Port Melbourne.

Immediate start for the right candidate.

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