Service Operation Lead

Summary
Are you ready to soar with us and bring your systems-savvy engineering expertise and experience across governance and asset management to bear in our dynamic technology environment.

In this position, you'll lead the performance management and governance of Operational Technologies in either our Airspace or Aerodrome domains, ensuring they are efficient, safe, and delivering value.

This is a key position that will ensure our operational technologies remain fit for purpose and help shape our technology posture into the future.

The Organisation
Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world's airspace and provision of aviation rescue fire fighting services at Australia's busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep are helping to secure the future of Australia's skies and keep it amongst the safest in the world.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team
As The Service Operation Lead, You Will

• Drive the lifecycle planning and delivery of technology and asset strategies
• Lead service operations to meet performance targets
• Ensure compliance with Airservices' Asset and Technology Management Frameworks
• Collaborate with engineering, service delivery, and tech stakeholders
• Identify improvement opportunities and guide their implementation
• Influence decision-making and promote value optimisation

Please see the link below to view the full Position Description:
The Person

• A degree in Engineering (essential)
• Strong understanding of Systems Engineering and technology asset management
• Leadership in a governance or strategic operations role
• Commercial and analytical mindset, using data to improve outcomes
• Stakeholder management and influencing skills
• Experience in complex operational and regulatory environments
• Professional Engineering registration (highly desirable)

You will bring efficiency, empathy and strong engagement skills to build proactive relationships across the wider business together with the ability to look at the bigger picture. Your significant experience across governance and asset roles will ensure your success. You also possess a mature understanding and experience in the application of Systems Engineering practices in relation to operational technologies in a complex regulated environment.

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique, and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.
Security Clearance
To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an ASIC is required for this role.
Please refer to the
successful applicants will be required to undertake as part of the recruitment process.
Should you require any further information please contact Christine Collins, TA Partner at

How To Apply
To apply for this position please lodge an application online which includes an address against the Skills, Competencies and Qualifications criteria of the position description before
Applications close 11.55 pm (AEST) Sunday 5 October 2025