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Customer Care Consultant

2 weeks ago

Sydney, New South Wales, Australia Evidence Skincare Full time $60,000 - $80,000 per year

ESK EVIDENCE SKINCARE

JOB DESCRIPTION

As the Customer Care Consultant, you will be the face of our brand ensuring every customer interaction reflects ESK Evidence Skincare's commitment to science-backed skincare, unparalleled service and a desire to delight our customers. The ideal candidate will have a strong passion for skincare, a customer-first mindset, and the ability to balance a friendly, approachable demeanor with the professionalism required to resolve issues and provide exceptional service.

Our mission is to provide evidence-based skincare solutions that genuinely address customer needs. The goal of the Customer Care Team is to ensure every customer feels supported, valued, and confident in their skincare journey.

We take immense pride in the work we do and the impact we have, always striving to create seamless experiences that build loyalty and trust.

KEY RESPONSIBILITIES

Customer Support & Experience

● Respond to customer inquiries via email, phone, social media, and online chat platforms in a timely and professional manner.

● Support customers through their end-to-end skincare journey pre and post purchase, ensuring a personal service and total customer satisfaction.

Operational Support

● Help maintain and update the customer service knowledge base, FAQs, product information and processes to maintain service standards, accuracy and efficiency.

● Assist with a range of customer experience and customer service tasks.

Team Collaboration

● Work closely with the Customer Care Manager and team to ensure efficient day-to-day operations.

● Collaborate with team members to share customer feedback and ensure consistent service quality.

About You

When it comes to skills and experience, you have:

● A genuine passion for people, skincare and helping others achieve their skincare goals.

● Excellent communication skills, both verbal and written, with the ability to provide clear, informative, and professional responses.

● 1+ years of experience in customer service, retail, or skincare-related fields.

● Strong problem-solving skills with the ability to think on your feet and resolve customer issues efficiently.

● Detail-oriented with a strong ability to manage multiple tasks while maintaining quality service.

● Comfortable using various communication platforms and CRM systems.

Why Join Us?

● Opportunities for professional development and career growth within the company.

● Employee discounts on our skincare products.

●  A supportive team environment where your passion for skincare can thrive.

ESK CORE VALUES

Our core values define everything we do. The right person for this role will personally align with them and understand why they are essential for success.

Acting with Integrity at all times

Every decision we make is rooted in science. We don't follow trends—we follow the evidence.

Our interactions with clients, information shared, and recommendations made, reflect information based on the best available evidence and what is in their best interest.

Seeking to surprise and delight our customers

We genuinely care about our customers and strive to exceed their expectations at every touchpoint. This includes our products, policies and as it relates to customer service - providing contact, assistance, information and advice which exceeds their expectations.

Striving for Excellence

We are never complacent. We are always learning, evolving, and striving for better.

If you are passionate about skincare and customer experience we'd love to hear from you