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Front Office Supervisor

2 weeks ago

Brisbane, Queensland, Australia Minor Hotels Australasia Full time $2,887 - $94,331 per year
Company Description

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

At Oaks Brisbane Lexicon Suites, we're looking for a dynamic and passionate Front Office Supervisor to join our vibrant team In this full-time role, you'll have the opportunity to work alongside a friendly, skilled team, delivering exceptional service in a fast-paced, fun environment with a rotating roster from Monday to Sunday.

Key Responsibilities Include:

  • Oversee daily Front Office operations, ensuring smooth guest services and efficient team performance.

  • Train, supervise, and support the team, ensuring compliance with Minor Hotels policies, procedures, and service standards. Conduct ongoing on-the-job training and ensure proper induction for new staff.

  • Manage VIP guest services, address credit issues, and resolve any accounting discrepancies.

  • Inspect public areas and ensure porter services are efficient and courteous.

  • Control hotel keys and cash floats, ensuring accuracy and security.

  • Assist with rostering and staffing, ensuring optimal team levels.

  • Maintain effective communication on policies, updates, and operational procedures.

  • Follow safety protocols to maintain a clean and hazard-free work environment. Actively participate in WHS training and report any incidents or risks. Ensure adherence to all safety equipment and health regulations.

  • Lead training programs and ensure staff adhere to grooming and uniform standard

Hourly rate: Monday - Friday: $28.87, Saturday: $36.09, Sunday: $43.31

Qualifications

  • Previous experience in a Front Office or Supervisory role within the hospitality industry.

  • Strong leadership, communication, and organisational skills.

  • A solid understanding of hotel operations, including cash handling, guest services, and front office systems (CMS).

  • A passion for providing exceptional guest service and upholding brand standards.

  • Ability to manage and resolve guest issues with professionalism and efficiency.

  • A proactive approach to safety and WHS, ensuring a safe and supportive environment for guests and staff alike.

  • Ability to stay calm under pressure while maintaining a positive team environment.

  • Available to work a variety of shifts, including weekends.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

  • Competitive Compensation: A highly competitive, negotiable remuneration package tailored to your experience and expertise.
  • Career Development: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with Minor Hotels' business needs (eligibility applies).
  • Exclusive Discounts:
    • 50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family.
    • Discounts on international accommodation, food and beverage outlets worldwide.
    • Savings and cashback at over 400 popular retailers in Australia and New Zealand
    • Discounts on entertainment and experiences.
    • Discounted furniture purchases to enhance your personal space.
    • NIB insurance discounts for added financial security.
  • Leave Benefits: Generous paid leave, including parental leave and birthday leave.
  • Wellbeing and Support:
    • Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
    • Exclusive benefits at Elysia Wellness Retreat, including accommodation, dining, wellness activities, spa treatments, and one-on-one wellness consultations.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.