Concierge Security Officer

*POSITION PURPOSE*
As a Concierge Security Officer, you will be responsible for ensuring the safety and security of staff, visitors, and assets while delivering exceptional customer service. You will manage access control, maintain a visible security presence, and provide assistance to visitors, contractors, and staff in a professional and approachable manner.

Key Responsibilities

• Greet and assist internal and external customers, ensuring a professional and welcoming environment.
• Sign in visitors and maintain accurate records of all site access.
• Answer incoming calls and respond to general inquiries, forwarding calls to the appropriate team members.
• Book and manage meeting rooms through an online system to ensure seamless operations.
• Assist with CCTV footage requests and conduct regular floor checks to ensure site security.
• Conduct car park patrols and monitor the security of all vehicles on-site.
• Escort guests and contractors as needed, ensuring proper access and safety procedures are followed.
• Prevent unauthorized access by ensuring only permitted individuals enter the site.
• Provide regular updates to relevant stakeholders on the progress of service delivery.
• Develop and maintain strong relationships with CBRE and their representatives to ensure smooth operations.
• Promote a proactive and responsive service culture, delivering excellence in customer service at all times.
• Effectively handle client complaints, ensuring issues are analyzed, resolved, and documented for mutual satisfaction.
• Enhance team performance by identifying and recommending process improvements to resolve any team challenges.
• Proactively recommend improvements to existing services or the introduction of new services to align with operational goals.
• Write clear, detailed incident reports, hazard reports, and shift logs to maintain accurate documentation.
• Demonstrate proficiency in Microsoft applications and use the client's software systems effectively.
• Always represent and promote the company, always maintaining professionalism and integrity.

Qualifications
Mandatory:

• Active NV1 security clearance.
• ACT Security License
• Certificate II in Security Operations
• First Aid and CPR Certificate (current)
• Valid ACT Driver's License
• Australian citizenship due to government clearance requirements.

Experience And Skill Requirements

• Minimum 2 years' experience in a similar role, preferably in a commercial/corporate environment (tenant or base building).
• Experience in incident management, including fire alarm responses, handling difficult persons, access control breaches, and working with emergency services.
• Knowledge of and skill in the use of computers and security systems.
• Strong verbal and written communication skills.
• Experience within a corporate or commercial security setting.

Benefits & Culture
What We Offer:

• Competitive salary & full-time employment
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.

Our Values
We Are Committed To

• Professionalism: Delivering expert, reliable service with excellence.
• Integrity: Acting with honesty, transparency, and accountability.
• Customer Focus: Putting clients first with tailored security solutions.
• Teamwork: Collaborating for shared success and safety.
• Courage: Embracing challenges and innovation with confidence.
• Care: Prioritizing people and communities with meaningful impact.
• Safety: Championing a culture of protection and vigilance.

*DIVERSITY STATEMENT*
Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.  We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

*Certis Security Australia Master License*
Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW
• ACT
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW
• ACT
• QLD
• WA SA 72311
• SA ISL 235794
• VIC Z S
• VIC Z S
• NT 1093
• TAS