Medical Receptionist

About Us 
ADF Health Services provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia.  As part of this contract, Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care. To learn more please visit  

About the Role
You will be responsible for providing clerical services including maintenance of electronic and hard copy health records, maintaining databases and information management systems, filing and photocopying and ordering stationery. You will also communicate with internal and external customers to obtain patient information as required. The work you undertake will be in accordance with Defence Policies and Procedures, Medical-in-Confidence and Staff-in-Confidence standards.

To be successful in this role, you will have:

•    The highest levels of personal integrity and ethical behaviour.

•    Minimum of 1 year full-time experience in an Administrative role (or part-time equivalent).

•    Demonstrated ability to work in a customer service focused environment (desirable).

•    Ability to work independently as well as part of a team to support the delivery of safe, efficient and high-quality care to patients.

About Kapooka Health Centre
Kapooka Health Centre & Clinic are approximately 10 minutes outside of Wagga Wagga within the Kapooka Military area located at Blamey Barracks.  All soldiers in the Army complete Basic Training here and why it is known as the "Home of the Soldier".  These health facilities support the Army Recruit Training Centre (ARTC).  It has a 50-bed low dependency ward which operates 24/7.  Services provided include primary medical, nursing, dental, mental health, pharmaceutical and physiotherapy.  Health Centre staff may be required to work across Wagga & Kapooka.  Standard hours of operation are generally Monday to Friday (depending on role requirements and specific craft groups required for weekend and on-call shifts).

About You
With experience working in a clinical support role, you enjoy knowing your work is contributing to positive health outcomes for patients.  Your excellent interpersonal skills mean you are able to easily communicate with internal staff and external customers and your team knows you are willing to go the extra mile to help out wherever needed. You understand the importance of accurate and up-to-date record keeping in a clinical environment and take pride in being responsible for this. You are a respectful and professional person who demonstrates exceptional moral values in everything you do. You are passionate about providing clinical support services and working as part of a multi-disciplinary team to support delivery of the highest standard of care to patients.

Rewards & Benefits 

•    Be part of an amazing culture, based on the values of trust, care, innovation and pride

•    Gain access to Global Employee Networks that embrace diversity and inclusion

•    'Start with a job and stay for a career' with extensive employment and growth opportunities across Serco's many contracts

•    Meaningful work supporting defence personnel

•    Medical Terminology training (BSBMED301 – Interpret and apply medical terminology) provided at no cost to you

•    Referral Programs

•    Paid annual and personal leave

•    Paid CPD leave for permanent employees

•    Paid volunteer leave and leave for reservists

•    Provision of uniform

•    Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more

•    Plus, ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program (EAP)

•    Join a dedicated team of collaborative and supportive health professionals

Referrals
Refer a friend or colleague and be rewarded
Refer a Healthcare Professional to join Serco's Australian Defence Force Health Services Team and receive a $500 Prezzee Voucher if they are successful
Please email their details to - and we'll take care of the rest.

Join Us
If you are inspired to make a positive difference and would like to be considered for this opportunity, submit your application by clicking the 'Apply Now' button.
Please note your resume must include - start and finish dates for each role, along with employment type (e.g. casual, part-time, full-time) and hours worked per week.
You must also be an Australian Citizen in order to obtain the required Baseline Security Clearance for this role. If you're not an Australian Citizen, please feel free to apply to other healthcare roles with Serco through our careers site below. 
For a confidential chat, please contact Maddie
If you would like to learn more about these and other opportunities available, please visit to find out more.

Serco and Proud
At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.
Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day. 
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.