Night Manager

2 days ago

Richmond, Victoria, Australia Off Your Plate Agency Full time $60,000 - $80,000 per year

Welcome to The Motley, Richmond's most captivating boutique hotel: where five-star service meets urban soul. With 80 highly curated rooms, themed design nods to our costumier past, and a location buzzing with culture, sport, and street art, we're proud to stand out.

We're now looking for a proactive and hands-on part time Night Manager to ensure smooth overnight operations for our guests, safeguard the hotel, and oversee essential accounting tasks to keep us one step ahead of tomorrow. Averaging 16 hours per week.

Acting as the face of the hotel in the evening the Night Manager ensures that every guest experience remains consistent with The Motley's high standards of service and care. We are looking for someone whom takes pride in what they do, day in and day out.

What you'll do:

  • Act as the primary point of contact for guests during the night shift.
  • Manage late check-ins, check-outs, and reservations using Hilton and PMS systems.
  • Handle guest complaints, requests, and emergencies promptly and professionally.
  • Oversee all hotel operations during the overnight shift, including Front Office, Housekeeping, and Security requirements.
  • Prepare daily reports and ensure financial accuracy in line with Hilton standards

    Conduct and review the Night Audit, ensuring accuracy of revenue postings and financial reports.
  • Prepare management reports and ensure compliance with Hilton reporting standards.
  • Balance floats, monitor cash handling, and resolve discrepancies.
  • Respond to emergencies, ensuring the safety and security of guests, staff, and property
  • Ensure service delivery reflects The Motley's brand: warm, approachable, and polished.

What we're looking for:

  • Proven leadership experience in a hotel supervisory or night operations role
  • Strong accounting, reconciliation, and cash-handling skills
  • Strong knowledge of front office systems (Hilton PMS or similar preferred).
  • RSA and First Aid certifications (essential)
  • Excellent communication, problem-solving, and leadership skills
  • Ability to work independently and make sound decisions under pressure
  • A flexible, positive attitude and passion for hospitality
  • Knowledge of safety, fire, and security procedures
  • Legal right to work full-time in Australia

Why join us?

  • Competitive salary and recognition for your leadership
  • Be part of a brand that's as local as it is global – a Hilton Tapestry Collection hotel
  • Discounts, benefits and perks through Hilton and The Motley including staff meals, coffee and discounts on Hilton properties worldwide.
  • A supportive, close-knit team culture
  • A clear pathway for career growth within Hilton's Tapestry Collection

If this sounds like you, please don't hesitate to apply here today

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