Head of Consumer Lending

• REQ
• 25/08/2025
• Customer Journey
• Sydney, Australië
• ING Bank

Drive transformation. Cultivate growth. Shape the future of Consumer Lending at ING.

Are you ready to take the lead in one of ING Australia's most strategically important growth areas? As Tribe Lead – Consumer Lending, you'll play a pivotal role in accelerating the growth of our Credit Cards and Personal Loans business. This is a high-impact opportunity to drive innovation, digitisation, and customer-focused design in a space that's central to ING's ambition to grow primary customer relationships and diversify income.

You'll be responsible for the full value chain—from strategy and product development to delivery and performance—working across Retail, Technology, Risk, Finance, and Operations to bring transformative ideas to life. With a strong change agenda and deep collaboration across other Retail Tribes (e.g. Mortgages, Daily Banking), you'll help shape the future of Consumer Lending in a dynamic, agile environment.

At ING, we're building the bank of the future – one that's digital-first, customer-led, and purpose-driven. You'll be part of a collaborative, inclusive, and forward-thinking culture where diverse perspectives are valued, your ideas matter, and your impact is real.

What you'll do:

• Own the strategy and delivery of Consumer Lending products, including P&L, pricing, customer journeys, and roadmap eecution.
• Guide and empower a high-performing Tribe across product, technology, and operations – fostering agile ways of working and continuous improvement.
• Collaborate across Retail with Tribe Leads in Mortgages and Daily Banking to unlock cross-sell and deepen customer engagement.
• Champion digitisation and innovation to create seamless, scalable customer eperiences.
• Ensure compliance and risk ecellence across all Consumer Lending products and processes.
• Cultivate a culture of ecellence, collaboration, and shared purpose across your Tribe.

What you'll bring:

Demonstrated e

• perience in product, strategy, or transformation roles within financial services.
  E- ceptional understanding of Consumer Lending products and market dynamics.
  Financial acumen with e- perience owning P&L and managing budgets.
  E- cellent stakeholder engagement and communication skills.
  Eperience leading agile teams and delivering comple- change agendas.
• A passion for inclusive leadership, customer-centric design, and innovation.

What's in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of eciting projects, thinking outside the bo, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every bo. So, if you're interested but don't meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by ing TA address

We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can't wait to hear from you

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFi PRT Survey, February July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

Need more?

Nicole Byrne on

Applications close 9 September 2025

Before you apply

Here at ING we consider employee development to be important and encourage eisting employees to apply for suitable internal positions. It is epected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager.

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Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.