Retail Operations Data Analyst

At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we're the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

We have an exciting opportunity to join Metcash as an Retail Operations Data Analyst known internally as Operations Excellence Reporting Lead. The Operations Excellence Reporting Lead will oversee and co-ordinate operational data & insights to support the continuous improvement, reporting and analysis of the CRM tool. Maintain and update ongoing channel standard reporting, dashboards and governance framework as well as govern the retailer facing reporting/dashboards.

In this Role

• Proactively work with stakeholders to identify the opportunities from the data produced via the CRM tool to enable the business to make decisions based on ROI for resource allocation.
• Lead and coordinate stakeholders to deliver project work streams associated with Channel Standards in line with project and change deliverables.
• Design and develop dashboard reporting highlighting insights as determined via business requirements/needs
• Ensure that changes and updates are communicated and delivered to retailers, supported by the state and other functional teams within the business.
• Manage governance reporting and relevant dashboards via Power Bi for internal and external (Steer Co)
• Demonstrate the application of standards, methodologies and practice through business analysis, design, project execution and change management.
• Quickly identify project / program change risks and align mitigation plans to minimize poor adoption

You're Likely a Match If

• Minimum 3 years' experience in data and insights and the ability to translate insights into tangible outcomes.
• Knowledge and experience in Power BI and Salesforce would be desirable
• Strong skills with Microsoft Office tools including Excel, Word, PowerPoint
• Structured, well organised and have an ability to effectively communicate across all levels of our business
• Strong commercial acumen to enable input into key projects & business decision making
• Be credible with the ability to influence and gain stakeholder buy-in
• Advanced written and verbal communication skills

What's on offer

We're proud to offer a workplace that supports your well-being, growth, and belonging:

Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion

• Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger

Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the 'Best Store in Their Town' by providing merchandising, operational and marketing support.

We're committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.