EOI - Senior Business Analyst - HCM

EOI - Senior Business
Analyst - HCM

Grade: Clerk Grade 9/10
Employment type: Full-Time Temporary to Oct 2026
Location: Parramatta location with hybrid working – 2 to 3 days weekly attendance
Salary range: $ 129,464– $ 142,665 p.a. base salary dependent on experience, plus 12% superannuation

This role sits in the Product & Business Architecture team within Government Shared Services

About the team

This newly established team's purpose is to support the
delivery of the strategic roadmap to consolidate and harmonise shared services
operations and systems across the NSW public sector.
Involving the consolidation of ERP systems and processes, IT
service and incident management and travel and expense management, the program will
lead to a better employee experience and enable more efficient sector mobility.
Additionally, common, streamlined and efficient processes will allow our people
to better focus on our customers.

The Principal Business Analyst – HCM plays a key leadership
role in analysing and refining the organisation's financial and procurement
reporting needs. This position is responsible for identifying strategic
insights and financial direction that drive business improvements and support
the efficient delivery of operations and performance. The role ensures
alignment with organisational strategies and operational plans, enabling
data-driven decision-making and continuous improvement across the enterprise.

Your
day-to-day

 Reporting to Director Product & Business Architecture - Government Shared
Services, your role will:

Provide expert advice on the feasibility and suitability
of proposed solutions to optimise business operations and performance

• Identify and document business processes, business and
  functional requirements to align user stories and case scenarios, applying best
  practice methodologies to provide innovative solutions to improve customer
  service
• Build strategic relationships and work with all internal
  and external stakeholders to define business needs, user stories and priorities
  with a comprehensive analysis of alternate solutions using best practice
  methodologies to deliver products and service with the maximum customer
  benefits and to required standards.
• Gather, analyse and translate complex business data to
  generate meaningful insights and provide expert advice on technical issues to
  non-technical audiences in plain language to enable informed business decisions
  and service level improvements
• Partner with customers and stakeholders to lead and/or
  support projects and initiatives to provide customer-focused services and
  business improvements
• Analyse customer feedback and insights in conjunction with
  specialists and develop comprehensive analytics to create viable
  recommendations for service improvements that align with business strategy and
  customer needs
• Provide expert advice and assistance to support the
  development, implementation and evaluation of a structured resource planning
  framework in accordance with approved standards, agile and best practice
  methodologies to improve efficiency, effectiveness and usability of business
  processes and systems
• Influence key stakeholders to promote a culture of
  continuous improvement service delivery environment to enhance business
  processes and ensure customer focused service delivery

To be successful in this role you will demonstrate:

• Strong
  analytical and workforce modelling skills, with the ability to interpret
  complex HR data to inform strategic decisions.
• Experience
  in HR analytics, workforce planning, or organisational design, including
  the development of people-related KPIs and dashboards.
• Excellent communication skills with the ability to present complex
  information clearly.
• Ability to work independently and manage competing priorities in a
  fast-paced environment.

Salary Grade 9/10, with the base salary for this role starting
at 129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Jyothsna Jain via .

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Monday, 22nd September, 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

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