Senior Account Manager

THE OPPORTUNITY

Join Mumbrella's "Boutique Agency of the Year" and work with Mumbrella's "PR Professional of the Year" and help us grow into APAC's #1 climate, tech, and finance PR Agency

This is more than just a PR role. You will be applying your 3-5 years' relevant PR experience to helping our clients shape a more sustainable and progressive future for us all.

Third Hemisphere attracts clients such as Australia's largest climate tech venture capital fund, the world's most advanced laser fusion energy company, and Australia's first ethical superannuation fund.

And because we are rapidly-expanding, you will have almost unlimited growth opportunities as you work directly with the founder and executive team.

So if you're a fast-starter who aspires to rise quickly through the ranks, access regular hands-on training, and constantly try your hand at new tasks and skills - read on

WHO WE ARE

Third Hemisphere is a specialist tech, finance, sustainability and climate PR & investment agency.

We help our clients lead the conversation to create impact and become industry leaders, through strategic and integrated communications. This drives commercial outcomes with their investors, customers, partners, talent, and governments.

Our experience and influence is broad and deep across investment and capital markets, sustainability and ESG, deep tech, fintech, and the climate transition. Our team is composed of tier-1 media writers, technical and science writers, venture investors, business builders, former journalists, TV producers, and marketing experts.

We invest in our clients and build sustainable value from Seed to IPO and beyond.

Third Hemisphere was awarded 2023 Mumbrella Boutique Agency of the Year and 2023 SABRE Best Financial Services Campaign. Founder and Managing Director, Hannah Moreno, has also been awarded Mumbrella's 2023 PR Professional of the Year, and was also finalist for 2023 PR Agency Head of the Year at the PR Asia Awards and the 2021 Women in Finance Awards.

WHY WORK WITH US?

• Purpose: Work with clients who are transforming the world
• Constant training: Clear career path with constant training and skill development
• Growth opportunities: Rapid expansion provides an unprecedented option to turbocharge your career progression and shape your own destiny
• Empowerment: Flexible and supportive environment to build and challenge you
• Access to leadership: Work with and learn directly from the founder and exec team
• Flexibility: Set your own schedule that works for you
• Good humans only: Unwaveringly supportive, inclusive, and friendly culture

WHAT YOU BRING

Experience & Credentials

• 5-8 years of PR agency experience is required, with preference given to experience in B2B, technology, and finance fields
• 5-8 years of related experience will be considered, e.g. in journalism
• A minimum Bachelor-level degree in an appropriate field is highly preferred, e.g. Public Relations, Communications, Journalism, Media Studies, Finance

Abilities

• Clear, compelling, and kind communication in written and oral forms across a range of situations
• Ability to distil large volumes of complex information into compelling points and narratives
• Proficiency in basic data analysis and interpretation of figures/statistics
• Highly skilled in accurate and well-sourced research
• Outstanding organisational skills, with the ability to use workflow management software to regularly meet multiple deadlines across projects and portfolios
• Outstanding team collaborations skills, including the ability to manage up, sideways, and down as required
• The aptitude to build a network of media professionals and influencers, then leverage this network to create media engagement that drives the commercial objectives of multiple clients

Soft Skills

• Impressive emotional intelligence and interpersonal expertise
• A passion for the media, critical debate, diplomacy, and current affairs
• A flair for creativity, strategic thinking, and innovation
• A commercially aware and business savvy approach
• An ability to think critically, offer solutions and advice, and work autonomously without supervision or being pushed
• A commitment to kindness, collaboration, and constant win/win scenarios

ROLE & RESPONSIBILITIES

Overall

• Effectively use, manage, and contribute to Third Hemisphere systems and procedures such as our suite of manuals and software programs, e.g. , Google Drive, Telum, WhatsApp, GMass, and others
• Proactively contribute to the harmonious and high-quality performance of the PR delivery team, and the broader agency, at all times
• Employ written and verbal communication that is consistently clear, timely, intelligent, kind, and helpful
• Respect the time of your team, your clients, and yourself
• Coordinate workloads with others when they are on leave, and vice versa, as appropriate
• Display Third Hemisphere's values in all facets of your work:
• Impact: In all moments look for outcomes over mere activities
• Ownership: Take responsibility for your relationships, workload, results, flaws, and achievements
• Excellence: Strive to drive agency results and growth, and produce results that make us all proud
• Humility: Be coachable and also offer coaching; be willing to offer help and also ask for help
• Teamwork: Act collaboratively and for the good of all other staff and Third Hemisphere as a whole.

Client Account Support

• Oversee new client setup, including the media snapshot, and determine the upfront strategy
• Oversee the management of a selection of client accounts including leading WIPs (or ensuring your Account Manager is leading WIPs), formulating and agreeing media strategy according to the contracted output, and using best endeavours to ensure output is met
• Oversee the preparation of client WIP agendas and boards
• Formulate and continuously update a Rolling PR Plan
• Provide timely and proactive day-to-day client support and comms on relevant topics, including responding within the day to all emails, and more expediently on WhatsApp
• Oversee the coordination and scheduling of interviews, photoshoots, and other logistical activities
• Conduct media training at the beginning and ahead of media opportunities throughout the engagement

Writing

• Author or edit a final draft of all media content (e.g. media releases, pitches, editorials, and statements), ensuring each piece contains accurate client key messages and details, and is appropriate for the target publication
• Author or edit a final draft of all client content (e.g. media strategies, rolling PR plan, coverage reports, briefing notes, general advice), ensuring each piece provides insightful counsel and creates confidence in our expertise
• Perform research and data analysis as required, ensuring all research is sourced and calculations are shown

Media Relations

• When acting as Account Lead, every two months for every client: 1) pitch and place a minimum of 1 x tier-1 feature where the client is named, quoted, and a feature photo of them is used, and 2) pitch and place a minimum of 2 x tier-1 mentions where the client is quoted
• When acting as the Assistant on an account, every quarter for every client: 2) pitch and place a minimum of 1 x tier-1 feature where the client is named, quoted, and a feature photo of them is used, and 2) pitch and place a minimum of 6 x trade press features where the client is named, quoted, and a feature photo of them is used
• Oversee the maintenance of media lists and Third Hemisphere's various media databases by your team
• Cultivate rich and highly valuable tier-1 media relationships for clients and the agency as a whole
• Pitch and secure tier-1 and trade coverage via a broad range of media tactics and campaigns that are directly aligned to client commercial and comms goals, in line with contracted output, and delivered across a wide variety of media channels and types
• Influence the direction and outcome of interviews, including where the subject matter is contentious, or the client has concerns
• Skillfully provide additional support, information, backgrounding, and collateral to the media in a manner that engenders trust in Third Hemisphere and the client
• Remain highly attuned to the changing media landscape as a whole, and within various client industries
• Proactively identify newsjacking opportunities through regular media monitoring
• Lead crisis comms or government relations activities as required and with complete discretion

Leadership

• Lead training & development of lower-level staff, including implementing performance reviews
• Help lower-level staff to manage the training & development of staff below them
• Delegate, guide, instruct, and provide feedback to lower-level staff on a daily basis
• Actively guide and shape team syncs and other culture-based and teambuilding activities, to foster a cohesive and collaborative work environment
• Coach and inspire the loyalty, growth, and development of existing and new staff
• Recommend and introduce potential new staff

Business Development

• Maintain rapport and credibility with existing clients, to retain and grow accounts
• Identify, introduce, secure, and expand new client relationships across key regions, including by attending calls with potential clients as required and contributing your media insights and expertise
• Maintain a database of leads, including tracking their progress and interactions with the company
• Build and sell new offerings
• Represent and promote Third Hemisphere at events and to relevant industry ecosystem organisations, influencers, and networks
• Establish Third Hemisphere as a preferred referral partner for relevant partners in the region.
• Suggest and implement new channels and amplification strategies for clients and Third Hemisphere

Social & Environmental Responsibility

• Contribute to our commitment to social and environmental responsibility by adhering to sustainable practices in your role, helping reduce our environmental footprint, and supporting initiatives that promote inclusivity, ethical conduct, and positive community impact.
• Engage in activities that align with our corporate social responsibility (CSR) goals, including supporting eco-friendly practices, contributing to community outreach, and fostering a workplace culture of respect and equality.

Job Type: Full-time

Pay: From $105,000.00 per year

Benefits:

• Visa sponsorship
• Work from home

Work Authorisation:

• Australia (Preferred)

Work Location: Hybrid remote in Manly NSW 2095