Manager, Digital Product

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

A Brief Overview

The Manager, Digital Product for Client & Clinical Experience is skilled and experienced to lead a product development team. Responsible for team backlog development and prioritization, maintaining the integrity of features or components, and collaborating closely with Engineering, Design, and other members of the team. They will also identify, revise, and socialize team metrics to achieve the defined objectives and key results (OKRs), aligned with business objectives. This individual share accountability with the Engineering counterpart for the delivery of outcomes by the team.
 

What you will do

• Builds, prioritizes, edits, and maintains the flow and quality of the Team Backlog to provide teams with clear intent and ensures alignment with the vision, strategy and roadmap as user needs and as priorities change.
• Leads refinement sessions, provides applicable feedback on user stories, and ensures quality has been achieved by validating that the story meets the acceptance criteria.
• Supports testing, deployment, release, and post-release activities.
• Works directly with engineering and others to optimize the working team model and ensure alignments across higher-level epics or requirements.
• Uses performance data to identify issues quickly and develop new insights and hypothesis about product health.
• Tracks team metrics that contribute to product objectives and key results (OKRs), aligned with business objectives; socializes progress and consistently reinforces objectives.
• Collaborates closely with engineering, design, architecture, operations and other team members, as a part of the cross-functional team, using product and agile practices.
• Produces the product or experience demo and presents to stakeholders via collaboration with the team.
• Serves as the point of contact for feature delivery and works directly with Domain Owners when necessary to ensure broader alignment with the Epic/initiative.
• Provides clarity of the product vision, strategy, and roadmap developed and communicated by senior product leaders to the team; assess and refines as needed
• Partners with product leadership, customer experience, and design to integrate the customer perspective into features and experiences

Required Qualifications

• 5+ years' work experience
• Adept at problem solving and decision-making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills

Preferred Qualifications

• Prior working experience working in an agile environment
• Collaborating with multi-disciplinary product teams
• Comfortable and confident to lead team discussions
• Strong critical thinker who makes balanced, insightful decisions. They should display confident decision-making while considering not only their product component or experience, but also the broader impact on the business

Education

Bachelor's degree preferred/specialized training/relevant professional qualification

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.