Information Centre Officer

About Us

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.

What's on Offer

• Opportunity – Casual role, primarily based at the Mornington Peninsula Visitor Information Centre in Dromana but may be required to work to across other sites in the municipality. Band 3 - $34.11 per hour, plus 25% casual loading (excl. super)

• Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.

• Job Satisfaction – Have a meaningful impact on the community by contributing to achieve positive outcomes across the Mornington Peninsula Shire.

About the Role

The Information Centre Officer delivers visitor servicing activities throughout the Mornington Peninsula Shire to encourage an increase in visitor stays, spend and dispersal that drives business to Mornington Peninsula tourism businesses, contributing to the local visitor economy.

Working with Visitor Servicing Officers, this role also provides administrative assistance to the wider Tourism Services team as required, often working alongside, and supporting visitor information centre volunteers.

The Mornington Peninsula Visitor Information Centre is open 7 days a week (10am to 4pm), closed Christmas Day, Good Friday and ANZAC Day.

Reporting to the Team Leader Tourism Services, the core responsibilities include:

• Deliver visitor servicing activities to encourage increase to visitor stays, spend and dispersal that drives business to Mornington Peninsula tourism operators.

• Provide a welcoming experience and exceptional customer service to visitors, residents and businesses who use the visitor information centre.

• Assist with the day-to-day operations of the visitor information centre including processing bookings and ticket enquiries and bookings as well as souvenir sales.
• Assist with the supervision, and training of tourism volunteers.

About You

• Excellent interpersonal, verbal and written communication skills.
• Good knowledge of Mornington Peninsula tourism product and experiences.
• Sound experience with Microsoft Office suite, internet, and other programs.
• As required, ability to work any day across a 7-day week.

How to Apply

If this role sounds like you, click 'Apply'.

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks.  This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC).

Applicants must have valid Australian work rights.

For further information about the role, you can download the Position Description by clicking 'Apply'. For a confidential discussion about this opportunity, please contact: Anne-Marie Haluszka, Team Leader Tourism Services,

Applications Close: Friday 05 September 2025