Service Delivery Optimisation Manager

1 week ago

Cairns, Queensland, Australia Cairns Regional Council Full time $130,000 - $138,671 per year
Service Delivery Optimisation Manager

Requisition Number: 821

Salary Range: $130, $138,671.61 per annum

Position Type: Full-Time Permanent

Location: 158A Martyn Street, Cairns

Application Close Date: Sunday, 28 September 2025 at 11.30pm AEST

Are you passionate about driving continuous improvement that makes a real difference to your community?

We are looking for a dedicated and experienced Service Delivery Optimisation Manager to join our team

What You Will Do:

This role focuses on reducing operational risk, enhancing customer outcomes, and optimising logistics and service delivery. You will lead the implementation and continuous improvement of the service management system across all asset classes, support disaster management planning and operations, and contribute to whole of council improvement projects through professional and technical expertise. You will also be representing the directorate in strategic and operational planning, provide input to public engagements with peak bodies, other levels of government and private enterprise.

What We Are Looking For:

  • Senior management experience within a service delivery organisation or local government related to infrastructure asset services or the ability to rapidly augment related experience to this field
  • Analytical and problem-solving skills with a strategic focus
  • Proven leadership skills resulting in empowered and outcomes-oriented work teams
  • Exceptional verbal communication, interpersonal and negotiation skills, with the ability to build and maintain relationships with stakeholders at all levels
  • Postgraduate qualification in Management, Business Administration (MBA), Project Management, Public Administration, or a Graduate Certificate/Diploma in leadership, change management, or service delivery optimisation. Qualifications and/or experience in disaster management, and a Degree in Engineering or a related technical discipline (e.g. Civil Environmental, Mechanical or Electrical Engineering) would be highly regarded.

Some benefits we offer:

  • Achieve work / life balance with flexible working arrangements
  • Fitness Passport - subsidised health and well-being memberships (gym/swimming pool)
  • Recharge with up to 5 weeks annual leave
  • Up to 3 weeks personal leave
  • Secure your future with 12% superannuation contributions
  • Salary sacrifice opportunities
  • Grow personally and professionally with learning and development opportunities
  • Cherish family time with up to 14 weeks paid parental leave
  • Relocation assistance may be available for preferred candidates.

We are committed to:

  • Fostering a collaborative and inclusive work environment
  • Embracing innovation and continuous improvement
  • Cultivating a culture of professional growth and support

Now we want to hear about YOU

Applications MUST be submitted online through the 'Apply' button and include a Cover Letter addressing the selection criteria and Resume outlining previous academic and work experience and if requested include attachments of the relevant qualifications and licenses, relating to the role.

For further information about this role please download the Position Description which includes the Key Duties, Responsibilities and Selection Criteria.

Council's Recruitment Team can be contacted via:

Phone:

Email:

Website:Employment at Council | Cairns Regional Council

  • Service Delivery Officer

    2 weeks ago

    Cairns, Queensland, Australia AbbaCare Full time $60,000 - $80,000 per year

    Service Delivery OfficerabbaCare is a growing community service provider which supports people with a disability and/or mental illness from all walks of life to live independently. Services provided by abbaCare focus on what our participants can do rather than what they cannot do.  We pride ourselves in providing person-centered care with a primary focus...

  • Service Delivery Officer

    1 week ago

    Cairns, Queensland, Australia AbbaCare Full time $60,000 - $80,000 per year

    Service Delivery OfficerabbaCare is a growing community service provider which supports people with a disability and/or mental illness from all walks of life to live independently. Services provided by abbaCare focus on what our participants can do rather than what they cannot do.  We pride ourselves in providing person-centered care with a primary focus...

  • Service Manager

    1 week ago

    Cairns, Queensland, Australia Kanda Full time

    Kanda is seeking a dedicated Service Manager to join our team in Cairns, reporting to the Regional Manager. The primary purpose of this position is to manage and facilitate service delivery to participants, ensuring their current and future needs are met while upholding person-centred principles and relevant legislative frameworks. You will lead and mentor...

  • Service Manager

    5 hours ago

    Cairns, Queensland, Australia Kanda Full time $80,000 - $120,000 per year

    Lead & empower teams to deliver exceptional disability & NDIS supportJoin a community-focused organisation valuing leadership, compliance, and growthFull-time position based in Cairns | Monthly RDO - enjoy work-life balanceAre you a passionate and experienced leader ready to empower individuals and enhance lives? Join Kanda, a leading community care...

  • Customer Service Manager

    4 days ago

    Cairns, Queensland, Australia Department of Housing and Public Works Full time $80,000 - $120,000 per year

    What you will be doing:• Provision of leadership, guidance and support the team and all staff through the effective coordination of a range of activities.• Support a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety and learning.• An active and positive member of the local leadership team, working...

  • Brochure Delivery Driver

    7 days ago

    Cairns, Queensland, Australia Down Under Dive Full time $60,000 - $80,000 per year

    Brochure Delivery Driver and Stock Room person in Tourism$33.21 per hour (Award rate), Casual position to start. Opportunity for Part-time/Full-time position for suitable candidates.Proforma Hours: Monday-Friday, 7:30 am – 3:30 pm, 76 hours per fortnight dependent on staffing levels and workload requirements.MANUAL DRIVERS LICENSE ONLY.Position...

  • Client Services Officer

    1 hour ago

    Cairns, Queensland, Australia Department of Health - Queensland Full time $60,000 - $80,000 per year

    In this role, you will accurately perform payroll functions including Rostering and HR master data maintenance in a timely manner, liaising with line managers where necessary, to ensure accurate data and reporting is available to enable efficient workforce management. You will develop and maintain effective working relationships with colleagues by providing...

  • Delivery Driver

    2 weeks ago

    Cairns, Queensland, Australia NAPA Australia Full time $45,000 - $65,000 per year

    Coordinate & manage deliveries to trade customers; build strong relationships through sales & high service standards; customer facing role.NAPAis Australia and New Zealand's largest and newest name in automotive aftermarket parts. We're on an exciting journey to revolutionise the Australian automotive aftermarket sector – and we're accelerating Our vast...

  • Service Manager

    2 weeks ago

    Cairns, Queensland, Australia Breakthru Full time $90,000 - $120,000 per year

    About Us...Want to grow your career while helping people find a job they love?At Breakthru, you won't be stuck behind a desk — you'll be out in the community, working side-by-side with clients where it matters most.As part of the Royal Rehab Group, you'll be backed by one of Australia's most respected not-for-profits, with over 125 years of experience...

  • IEA Service Manager

    1 week ago

    Cairns, Queensland, Australia Workways Full time $90,000 - $120,000 per year

    Service Manager - Inclusive Employment AustraliaLocation – Cairns & Innisfail, QLDContract Type: Full Time PermanentAbout the opportunity:The role of an IEA Service Manager is to oversee the delivery of specialised employment services for individuals with disabilities, ensuring they receive tailored support to achieve sustainable employment. They will be...