Front of House

3 days ago

Bondi NSW, Australia Luxury Escapes Full time $50,000 - $80,000 per year

Company Description

Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with lunches provided 5 days a week, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to

Job Description

We are seeking an experienced Front of House person who will be the first point of contact for all our customers at our brand new store at Bondi Junction

Responsible for superior levels of customer service whilst handling a high volume of customers you will ensure each person visiting the store feels welcome and valued.

You will be responsible for:

  • Manage and resolve customer issues, escalations, and booking amendments
  • Greet and check in customers, qualify their needs, and ensure a warm, professional welcome
  • Maintain a clean, inviting store environment with up-to-date marketing materials
  • Support consultants by adding booking details, preparing documentation, and confirming appointments
  • Allocate and manage Customer Tracker cases, ensuring timely follow-up and resolution
  • Gather and action customer feedback to support continuous improvement
  • Stay up to date with LE products and promotions; promote offerings to drive retention
  • Assist with in-store marketing and provide cross-functional support as needed

Qualifications

What we are looking for:

  • Previous front of house experience
  • Strong analysis and problem-solving abilities
  • Travel industry experience (customer service, bookings, or front office preferred)
  • Excellent written and verbal communication skills
  • Strong ability to build and maintain customer loyalty through exceptional service
  • Ability to perform under pressure in a fast-paced environment
  • Quick learner with the ability to retain product and service knowledge
  • Flexibility, this role would suit someone who is very flexible with a variety of shifts available. Our store will be open seven days a week with extended Christmas trading.

Additional Information

What's in it for you?

  • Flexible hours.
  • First-class health and well-being program, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.
  • Fun and flexible working environment.
  • Opportunity to experience the travel we sell through famils.
  • A fun, dynamic environment with a collaborative team.
  • Generous staff discount and birthday leave

If you're interested in the role but don't check every box, apply anyway, we'd love to hear from you

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2025 Circle Back Initiative employer, we're committed to responding to every applicant.

  • Front of House Staff

    7 days ago

    Port Macquarie NSW, Australia Akdeniz Grill House Full time $151,440 - $208,080 per year

    We are looking for a new front of house superstar to join our family owned and operated Mediterranean restaurant We are a 5 star restaurant known for providing excellent customer service.Experience is not necessary, however a positive mindset and attitude is a must.Duties include:Providing excellent customer serviceSetting and arranging tablesTaking food and...

  • Front of House Staff

    2 weeks ago

    Bondi Junction, Australia Brooklyn Donut & Coffee Co Full time

    **Join Our Front of House Team at Brooklyn Donuts & Coffee Co!** **Customer Service Superstar Wanted!** Outgoing and service-driven? Brooklyn Donuts & Coffee Co. seeks a motivated Front of House Team Member for our vibrant new venue. Join us as we build an amazing team for our fun, fast-paced café! Position: Customer Service / Front of House Team...

  • Front of House Staff

    5 days ago

    Croa NSW, Australia Eat Lebanese Full time $31,000 - $38,000 per year

    Front of House Team Member | Full-Time | Eat Lebanese CronullaAbout UsEat Lebanese Cronulla is a vibrant, top-rated restaurant known for its fresh, authentic Lebanese cuisine. We're committed to providing excellent service in a relaxed, welcoming environment. Our front of house team plays a key role in delivering an exceptional dining experience, and we're...

  • Front of House Supervisor

    1 week ago

    Petersham NSW, Australia Digital Karma Full time $80,000 - $100,000 per year

    Front of House Supervisor – Naturist HotelLocation: PetershamJob Type: Full-timeStart Date: TBCSalary: $80000 plus super (neg.)Are you a friendly, professional, and confident person with a passion for hospitality and exceptional guest service? We're looking for a Front of House Supervisor to join our team at our welcoming and respectful boutique naturist...

  • Front of House Receptionist

    5 days ago

    Bondi Junction, New South Wales, Australia Elixr Health Clubs Full time $40,000 - $60,000 per year

    Elixr Health Club is currently seeking a front of house receptionist who prides themselves on delivering exceptional customer service and being the first point of contact for our members.If you enjoy connecting with people, and have a genuine interest in health and wellness we'd love for you to join our teamThe PersonAs you will be the face of Elixr, you...

  • Front of House Staff

    7 days ago

    Cammeray NSW, Australia Frango Charcoal Chicken Full time $45,000 - $70,000 per year

    Front of House Team MembersOur obsession with deliciousness started right in the heart of Sydney's Portuguesecommunity in 1989. Our first Frango store opened in Petersham NSW, but ourorigins date back further, fusing the traditional charcoal cooking techniques of ourPortuguese ancestors with the rich flavours of our Angolan heritage to createsomething wildly...

  • Front of House Manager

    3 days ago

    Wareemba NSW, Australia Marthas Full time $60,000 - $80,000 per year

    The team at Martha's is looking for an experienced front of house manager to guide the team through day to day operations. The ideal candidate will have strong leadership skills and a background in a customer-focused venue.Martha's is a vibrant new venue in the heart of Wareemba (next to Fivedock), with a strong focus on customer service and team culture....

  • Looking for Front of House Staff

    5 days ago

    Bondi, Australia Vidaura Full time

    We are on the lookout for **Front of House Staff / Allrounders **to work at our venues in Bondi. Come and join a passionate and fun-growing team! **Location**:Bondi beach, NSW **Job Type**:Casual / Full-time / Permanent / Contract **Company perks**: - Work for an iconic venue with a vibrant, supportive hospitality staff culture - Food & drink discounts -...

  • Front of House Staff

    5 days ago

    Moama NSW, Australia MOAMA Full time $40,000 - $60,000 per year

    Do you have...Great availability?An outgoing, friendly & professional personality?Eagerness to learn new skills, such as making coffees, pouring beers and navigating our gaming machines?And are you looking to take your next step in your hospitality career with the industry leader along the Murray River?No prior experience or skills are required to work in...

  • Front of House Staff

    3 days ago

    Newtown NSW, Australia MYRA'S NEWTOWN Full time $17,200 - $21,700 per year

    Join Our Team at Myra's NewtownWe're a Greek-Cypriot restaurant in the heart of Newtown and we're on the lookout for experienced Front of House staff, baristas, and chefs to join our growing team.We're a brand-new restaurant built on passion, culture, and genuine hospitality. If you love what you do, have a great personality, and thrive in a positive team...