Housing Support

Be the link that changes lives

Every person's journey with housing is different—but what makes the HSL programs unique is how we walk alongside people, no matter where they're starting from. It might begin with a conversation during outreach or a knock at the door of someone's public housing unit. What matters most is how quickly trust is built.

Our teams are skilled at creating that connection—through fast rapport, unconditional positive regard, and a deep knowledge of local services. We don't work in isolation; we work together, as a multidisciplinary team, advocating for people and linking them to the supports that make a real difference.

It's not just about housing—it's about helping people feel seen, supported, and part of a community. And that's what makes this work matter

Employee Benefits:

• Above Award Salary - Minimum $73,924.99.

• 11 Wellbeing Days (to support worker well-being) - in addition to Annual Leave.

• Awesome Not-for-Profit Salary Sacrificing options of up to $15,899 per FBT year.

• Portable Long Service Leave (from eligible organisations).

• Excellent Learning & Development opportunities.

About the Role:

Are you passionate about making a real difference in people's lives? This is your chance to be part of a compassionate, community-focused team working on the front lines to support adults experiencing or at risk of homelessness.

We currently have a part time ongoing role available for dedicated, empathetic individuals ready to step into meaningful work.

In this diverse and rewarding role, you'll provide short-term support, crisis intervention, and case management to help individuals and families access safe housing, health care, and essential social services. No two days are the same — you'll be out in the community, building trust through assertive outreach and working alongside a multidisciplinary team to create lasting change.

With access to flexible resources, you'll have the tools to respond quickly in moments of crisis and help people take their first steps toward stability and hope. If you're a problem-solver with heart and thrive in a role where you can see your impact every day — we'd love to hear from you

A full list of key duties is outlined in the Position Description, but includes responsibilities in:

• Undertake case management including intake, assessment, case/care planning, case coordination, key worker role, brief interventions, supported referrals, action plans, case reviews and case closure.
• Establish, facilitate and maintain action plans and outcome star plans for adults and families.
• Work in close partnership with local housing offices, other housing and support providers, Gunditjmara Aboriginal Cooperative, Southwest Health Care – Mental Health Services and Western Region Alcohol and Drug Centre and local government and departmental-funded public tenant groups.
• Establish appropriate community contacts and develop and maintain professional working relationships with a broad range of stakeholders.

Do your skills include:

• A sound understanding of issues confronting disadvantaged adults and their families, particularly clients who are not engaged with any other services.
• A working knowledge of case management, practice frameworks and models relevant to working in the homelessness sector.
• Capacity to engage with adults, families and youth who are currently homeless or at risk of homelessness, or at risk of losing their tenancy as well as a demonstrated understanding of working with clients not linked in with other services or agencies.
• A strong knowledge of the link between trauma and homelessness.

Are your credentials:

• A minimum qualification of a sector recognised and accredited Diploma in Youth Work, Social or Welfare Work or equivalent. (Qualifications must be approved by recognised professional bodies: i.e. AASW, Community Services Council, APS etc.)
• A current Drivers Licence.

About Brophy:

Brophy Family & Youth Services has supported children, young people, families, and the southwest Victorian community for almost 50 years. We live here; this is our community; we believe in people and in their ability to create the life they want.

At Brophy, you will join a team of just over 200 employees delivering over 40 programs and services across areas including youth engagement, mental health, family violence, foster care, housing support, employment support, and disability services.

At Brophy our Vision is not just focused externally on our community – we feel just as passionate about our employees being meaningfully connected through their roles with us to create the life they want, and that as a workforce we achieve this together through innovation and healthy relationships, and by positively contributing to building an advantaged community.

Diversity and Inclusion at Brophy:

Brophy is dedicated to fostering an inclusive environment that ensures safety and a sense of belonging for everyone. We embrace individuals of diverse races, ethnicities, genders, sexual orientations, ages, religions, abilities, and nationalities, recognising the richness that varied experiences bring to our efforts in supporting individuals and building stronger communities.

Our commitment extends to actively listening, learning, and evolving to become an accessible, inclusive, and secure organisation for all, encompassing First Nations peoples, members of the LGBTIQA+ community, individuals with disabilities, and those with culturally diverse backgrounds.

For more information please get in touch with Madeline McDowell (Acting Team Leader – Housing Support and Linkages) on

Applications NOW OPEN