Housing Officer

2 weeks ago

Gold Coast, Australia Community Housing Ltd Full time

Contribute to a world without housing poverty
- Permanent, full time role based in Robina
- $77,500 - $83,400 + super + salary packaging + other benefits

**About Us**

“My hope is that in 25 years’ time, housing poverty will be history. Easier said than done, but can we ignore this crisis at hand?” Steve Bevington - Managing Director of Community Housing Limited.

CHL was founded by Steve who has lived experience of homelessness and is now the Managing Director. Steve believes everyone has the right to a safe and secure home.

Become a part of our multi-award winning not for profit organisation, managing over 11,000 new and existing properties. Join our collaborative team culture so we can together deliver the best possible service and outcomes and can make a meaningful impact on the lives of people experiencing homelessness. Support people living on low to moderate incomes, Aboriginal and Torres Strait Islander people, and those living with a disability.

**The Role**

A career in community housing is extremely rewarding and now you too can contribute to positive social impact and a world without housing poverty.

This role will see you delivering high quality tenancy and property management for Community Housing Limited. You will be responsible for property inspections, allocations of vacant properties, rental collection and chasing arrears, conducting condition reports, coordinating lease and rent reviews, and carrying out exit procedures.

As a Housing Officer, you will work closely with internal and external stakeholders including government departments, the Asset Management Unit, clients, and relevant support agencies. There may be times where you will be required to represent Community Housing Limited at hearings.

You will be responsible for performing administrative tasks including reporting, addressing complaints, adhering to compliance requirements, and maintaining accurate property and tenancy data in all required systems.

This role supports workloads across Gold Coast and South East Queensland regions, travel will be required at times.

**About You**

To be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.

**Essential Criteria**:

- Demonstrated experience in providing client focused tenancy management services.
- Solid understanding of the Residential Tenancies Act.
- Relevant skills and experience in working sensitively with a diverse customer group with complex needs, including those who are in housing crisis.
- Confidence in liaising with various stakeholders including vulnerable people.
- Strong work ethic, willingness to learn, and a caring and empathetic nature.
- Previous experience working on MS Office programs.
- A current driver’s licence.

**Desirable**:

- Previous experience working in the social/community housing industry.

Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past, present and emerging.
- CHL is committed to the health and safety of our people and our clients. All CHL employees are required to comply with applicable government health directives and CHL’s COVID-19 Vaccination Policy._

We look forward to hearing from you.

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