Program Support Officer

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

• $38.65 per hour + Super + Salary Packaging benefits + Leave loading
• Provide efficient, high-quality admin support to our Carer Gateway team
• Enjoy flexibility, including the option to work from home one day a week

As demand for our Carer Gateway services grows, this role offers an exciting opportunity to make a real difference. As a Program Support Officer, you will play a vital role in ensuring the smooth delivery of Carer Gateway programs.

Throughout your day you will manage incoming referrals and make initial contact with carers, providing a welcoming and efficient first point of support. You'll assist with program coordination, help plan group activities, manage waitlists and ensure timely allocation of services. Your responsibilities will also include organising program resources, booking community venues and liaising with stakeholders to ensure events and services run seamlessly.

Professional and proactive, you will provide high-quality administrative support that allows our frontline teams to focus on delivering exceptional care. You'll contribute to improving systems and processes, coordinate carer feedback and play a key role in strengthening collaboration across teams.

What you'll bring:
You'll have proven experience in a fast-paced administrative role, strong communication and organisational skills and confidence using systems and technology (Carelink, Salesforce, ZenDesk, Microsoft Office Suite). With a keen eye for detail and the ability to juggle multiple priorities, you'll thrive in our collaborative environment.

Pre-engagement requirements:

• Administration qualification, tertiary qualification in social science or a related discipline and/or relevant equivalent experience
• High attention to detail and high level of confidentiality
• Evidence of working rights within Australia (birth cert/passport/visa)
• Driving Licence
• National Police Check (12 months old) and Working with Childrens Check
• NDIS Worker Screening Check
• NDIS Worker Orientation Module Certificate – free online course

What we can offer you

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, please contact Karen Lawson

To view the full Position Description and submit your application with Resume and Cover Letter, click APPLY.

Wellways is committed to the safeguarding of children and vulnerable people.  Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you'd like to know more about our reconciliation commitment, click here  Reconciliation | Wellways 

We're passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.