Office All-Rounder – Wholesale Support – Japanese

3 days ago

Moorabbin Victoria, Australia Cha Haus Pty Ltd Full time $45,000 - $60,000 per year
About Cha Haus

Cha Haus Pty Ltd. is a Melbourne-based importer and distributor of premium Japanese teas – including matcha, hojicha, and sencha – as well as tea-based chocolate products. We sell online, supply to cafes and retailers across Australia, and take part in Japanese cultural events and markets.

As a small but growing business, we value quality, proactivity, and cultural connection. We're now looking for a versatile and reliable Office All-Rounder to support the day-to-day running of our business and help bring structure and foresight to our operations.

This is a diverse, fast-paced role where you'll work across many areas of the business – from admin and logistics to team coordination and supplier communication. It could be a perfect fit if you thrive on variety, can take initiative, and enjoy solving problems before they arise.


About the Role

You'll work directly with the company director and support a small team, helping to keep things running smoothly across the office and operations.

You'll be the go-to person for many different tasks, including wholesale client support, supplier coordination, internal systems, and occasional light logistics.

Experience or strong interest in supply chain/logistics is highly regarded – and if you're eager to learn, we're happy to support your development in this area.

Familiarity with basic accounting, bookkeeping, or payroll (e.g., using Xero) is a bonus.

There's room to grow if you're also curious about sales, marketing, and customer development.


Key Responsibilities
  • General admin: emails, scheduling, invoicing, data entry
  • Wholesale client support: handling inquiries, coordinating orders, follow-ups
  • Stock tracking and supply coordination (local and Japan-based)
  • Internal coordination: preparing sales kits, assigning tasks to part-time team
  • Maintaining documentation via Google Workspace, Shopify, and Xero
  • Drafting newsletters, product info sheets, and event materials
  • Occasional warehouse pickups, deliveries, and off-site support
  • Proactively identifying and implementing process improvements
  • (Optional) Supporting basic accounting/payroll or sales-related initiatives

About You

We're looking for someone who:

  • Has experience coordinating small business operations or office support
  • Communicates clearly and professionally in both English and Japanese
  • Has knowledge or strong interest in supply chain/logistics, or is willing to learn
  • Has experience with basic accounting, bookkeeping, or payroll (Xero a plus, though not required)
  • Is proactive, organised, and solutions-focused
  • Thrives on being the "go-to" person for various office matters
  • Has an interest in Japanese tea, food, and culture (matcha knowledge a bonus)
  • Holds a valid driver's license – car ownership is a plus (free parking available)
  • Is comfortable lifting or moving small to moderate-size stock items when needed
  • Is looking for a long-term role and wants to grow with a mission-driven company

How to Apply

If you're passionate about Japanese culture, have strong bilingual communication skills, and enjoy working in a dynamic small business environment, we'd love to hear from you.

Please submit your CV and a brief cover letter outlining:

  • Why you're interested in joining Cha Haus
  • How your experience aligns with this all-rounder role
  • Your connection to Japanese tea or culture

Click 'Apply Now' to submit your application. Only shortlisted candidates will be contacted.

We look forward to meeting someone who brings foresight, care, and flexibility to our growing team.

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