Membership Services Officer

• Dynamic part-time opportunity - 4 days/Week (7.6 hours per day).
• St Kilda location, flexible & hybrid working available.
• Internationally recognised, membership-based specialist medical college.

About us: 

The Australian and New Zealand College of Anaesthetists (ANZCA) incorporating the Faculty of Pain Medicine, is an internationally recognised specialist medical education institution responsible for the training, examinations, specialist qualification, and continuing professional development of all anaesthetists and pain medicine specialists in Australia and New Zealand. 

The college's purpose is to serve our communities by leading high quality patient care in anaesthesia, perioperative and pain medicine, optimising health and reducing the burden of pain. 

About the opportunity:

The Membership Services Officer is responsible for the provision of extensive administrative support for the Fellowship Affairs Unit and major stakeholder committees and working groups. You will be assisting in the co-ordination and delivery of the action areas and projects managed by the membership services unit. 

This role will report to the Operations Manager – Fellowship Affairs. You will be based at ANZCA House on St Kilda Road, Melbourne. Hybrid, flexible working options available.

This position may involve work outside normal business hours for committee meetings and webinars. Time In Lieu will apply for these additional hours.

About the team:

This role sits within the Membership Services team whose role is to support and foster fellowship engagement with the college. The team is both passionate about and experienced in delivering projects that directly benefit our members. Communication and collaboration are key to the department's success.

Keys to your success:  

This will be an ideal role for someone with high level professional writing skills and the ability to confidently communicate with a range of senior stakeholders. You will have a genuine passion to engage with our members, build strong relationships and deliver excellent customer service.

Specifically, you will have:  

Essential:

1. Demonstrated experience in an administrative role.
2. Strong customer service focus and orientation.
3. Sound initiative, the ability to operate autonomously on routine tasks.
4. Strong attention to detail.
5. Outstanding verbal communications skills, professional telephone manner.
6. Well-developed written communication skills, including the ability to draft accurate and succinct minutes.
7. Experience supporting professional committees, including preparing agendas and minutes.
8. Sound planning and coordinating skills.
9. Demonstrated ability to prioritise multiple tasks and effectively handle conflicting demands.
10. Very good interpersonal skills, the ability to liaise confidently and build strong relationships with a range of individuals such as committee chairs and members, with other ANZCA departments to achieve smooth running of committee meetings.
11. Computer skills:

• Intermediate level: MS Word, Excel, Outlook, Zoom and Teams.
• Aptitude to learn and effectively use the in-house systems iMIS and SharePoint.
• Aptitude to learn and effectively update websites.
• Experience in maintaining databases.

​​​​​​​Desirable:

• Experience in a membership organisation and/or the health industry.
• Experience in delivery of basic project management support.

What we can offer you: 

We offer employment benefits and a working environment that contribute to our people's health, safety and wellbeing, personal and professional development and supports an inclusive, equitable, and respectful college culture.

• Join a purpose driven organisation with a team of individuals passionate about improving educational opportunities for health professionals.
• Opportunity to be involved in engaging initiatives in gender equity, environmental sustainability, member engagement.
• A competitive remuneration package including full FBT exempt salary packaging.
• Opportunity to grow in the position with genuine career pathways. 
• Impactful, part-time role.
• Excellent staff benefits – additional leave over the Christmas period, additional personal leave, health and wellbeing offerings, market leading parental leave, staff recognition program, professional development opportunities, member advantage program with access to discounted lifestyle benefits and leisure activities.
• Flexible, hybrid working options.
• Free confidential counselling service to support our staff and their close family through life's challenges via our Employee Assistance Program.

ANZCA is an equal opportunity employer and our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people passionate about delivering their best. We embrace and value the diverse society we live within and consider all qualified applicants without regard to race, colour, national origin, religion, disability, gender, gender identity or expression, sexual orientation or age. We strongly encourage Aboriginal, Torres Strait Islander and Māori applicants to apply for any of our current opportunities.   

Next steps 

Take the next step toward a rewarding and long-term career in a progressive and supportive environment.

To apply for the Membership Services Officer position, please submit:

• Your current resume
• A cover letter that addresses the key selection criteria outlined in the position description

We will begin progressing suitable candidates through the hiring process as soon as possible.

If selected, we will contact you for a phone discussion about your application. You'll then be invited to meet with us at the college, followed by a few background checks. Don't worry—we'll guide you through each step of the process.

Please note: This job advertisement may close early if a suitable candidate is identified, so we encourage you to apply promptly. 

Employer questions 

Your application will cover the following questions: 

Do you have unrestricted working rights to work in Australia? 

What's your expected annual base salary? 

How much notice are you required to give your current employer?