Wait Staff

Job description

Yum Sing House, a premier restaurant located in the vibrant city of Melbourne, Australia. Nestled in the heart of the city, Yum Sing House takes you on a culinary journey through the flavours of modern Asian cuisine, offering an unforgettable dining experience.

We are seeking a skilled and experienced wait staff and a bonus if you are an allrounder. As a wait staff, you will play a pivotal role in creating exceptional guest experiences. This position primarily requires availability on Friday and Saturday nights, offering a flexible work schedule.

Responsibilities:

1. Customer Service and Guest Interaction:

• Warm Welcome: Greet guests promptly, making them feel valued. Understand and anticipate guests' needs while maintaining professionalism.
• Menu Knowledge: Be well-versed in the menu, including specials, dietary restrictions, and ingredients, to make informed recommendations.
• Upselling: Recommend premium dishes, wines, and other items.
• 3 Plates: Must be able to carry 3 plates comfortably

2. Food and Beverage Service:

• Accurate and Timely Order Taking: Ensure orders are taken correctly, serve food and beverages, timing courses while monitoring guests' pace.
• Wine Service: Knowledge of wine pairing, pouring techniques, and maintaining etiquette for premium wine service.
• Table Setting and Maintenance: Set up tables according to the venue's standards.
• Cleanliness: Ensure tables and service areas are clean and tidy.
• Observant Service: Monitor the table discreetly, refilling drinks, clearing plates, and attending to any requests without interrupting the guest experience.

3. Coordination, Teamwork and Problem-Solving:

• Collaboration with Kitchen and Bar Staff: Work closely with chefs and bartenders to ensure timely and accurate service, including dealing with any kitchen delays or issues.
• Quick Adaptation: Handle unexpected situations, such as last-minute changes to orders or guest preferences, with poise and efficiency.
• Multitasking: Manage multiple tables, ensuring a seamless experience for all guests.

4. Professionalism and Presentation:

• Appearance: Maintain a polished, professional appearance at all times, adhering to the venue's dress code.
• Demeanour: Exhibit composure, even in high-pressure situations, and maintain a calm, friendly, and courteous attitude.

5. Expectations:

• Minimum of 2 years of experience as a wait staff in a fast-paced premium casual environment, preferably with a focus on Asian and/or Cantonese cuisine.
• A passion for food and beverage with a sound understanding of wines is preferred .
• Proven ability to consistently deliver warm and attentive guest experience while working under pressure.
• Good knowledge of food safety and hygiene regulations.
• Strong organisational skills and the ability to multitask effectively.
• Ability to work collaboratively as part of a team and communicate efficiently.
• Attention to detail and a commitment to maintaining a clean and orderly restaurant.
• If you are a passionate wait staff with an interest in Asian and Cantonese cuisine, we invite you to join our team. This is an excellent opportunity to work in a vibrant and innovative restaurant that combines delicious food with a lively karaoke atmosphere.

There are many opportunities to grow into senior roles if the passion is there. To apply, please submit your resume, along with any relevant certifications. We appreciate all applications, but only those selected for an interview will be contacted.

Pay: Award rates that match skill sets.

Benefits:

Employee discount

Employee mentoring program

Free drinks

Staff meals

Professional development assistance

Schedule:

Evening shift

Flexible hours

Rotating roster

Shift work

Weekend availability

Supplementary Pay:

Bonus

Overtime pay

Penalty rates

Tips

Expected Start Date: ASAP

Job Types: Part-time, Casual

Pay: $30.13 – $40.76 per hour

Expected hours: 15 – 20 per week

Benefits:

• Employee discount
• Employee mentoring program
• Free drinks
• Free food
• Professional development assistance

Schedule:

• Evening shift
• Rotating roster

Supplementary Pay:

• Performance bonus
• Tips

Work Authorisation:

• Australia (Preferred)

Work Location: In person

Job Types: Part-time, Casual

Pay: $30.13 – $40.76 per hour

Expected hours: No less than 15 per week

Benefits:

• Employee discount
• Employee mentoring program
• Free drinks
• Free food
• Professional development assistance

Licence/Certification:

• RSA (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person