Information Technology Help Desk

2 days ago

Brisbane, Queensland, Australia Whizdom Full time $80,000 - $120,000 per year

IT Helpdesk Support – Healthcare Sector

About Our Client

Our client is a leading organisation in the Australian healthcare sector, dedicated to delivering superior clinical services and patient care. With a strong culture of ongoing training and clinical improvement, the organisation is committed to supporting both its patients and its people. You'll be joining a team that values innovation, collaboration, and the positive impact technology can have on healthcare outcomes.

About the Role

As the first point of contact for technical support, you will play a crucial role in ensuring the smooth operation of clinical and business systems.

Your responsibilities will include:

  • Providing Level 1 support for hardware, software, and network issues across a Windows 10/11 environment.
  • Supporting Microsoft 365, Active Directory, SharePoint, and both on-premises and Azure cloud platforms.
  • Troubleshooting and maintaining dental practice management systems, digital imaging, X-ray software, and clinical equipment integrations.
  • Assisting with user onboarding/offboarding, and supporting reception phone and payment systems.
  • Logging, prioritising, and resolving support tickets within agreed SLAs, escalating complex issues as needed.
  • Contributing to documentation and knowledge base resources.
  • Ensuring minimal disruption to clinical operations during troubleshooting or maintenance.
  • Providing occasional on-site support, including hardware repairs and installations.
  • Collaborating with vendors and escalating unresolved issues to Level 2 support.

The Successful Candidate

To thrive in this role, you will bring:

  • A tertiary qualification in IT or a related discipline, or relevant professional certifications.
  • At least 2 years' experience in a similar IT support/helpdesk role.
  • Strong working knowledge of Windows 10/11, Microsoft 365, and networking fundamentals.
  • Excellent communication and customer service skills, especially with non-technical users.
  • Strong organisational skills, with the ability to manage competing priorities in a fast-paced clinical setting.
  • A positive, professional attitude and polished personal presentation.
  • Flexibility to adapt to changing business needs and work under pressure.
  • Initiative, responsibility, and a willingness to travel interstate at short notice.
  • A valid driver's licence and access to a vehicle.

What's on offer?

A competitive salary of $80,000 plus superannuation, which is benchmarked above the national average for Level 1 Helpdesk roles in healthcare.

You'll be making a genuine difference by supporting technology that underpins vital healthcare services.

The organisation provides access to ongoing training, industry certifications, and clear career progression pathways within a growing healthcare environment.

You'll join a collaborative and inclusive team that values your ideas and invests in your development.

The work environment is flexible, with the potential for hybrid arrangements and rostered hours that respect your personal time.

Employee benefits include discounted health insurance, wellbeing programmes, and additional leave options such as purchased annual leave. Your contributions will be recognised through structured reward programmes and regular feedback. You'll also have the opportunity to work with the latest clinical and business systems, participating in digital transformation projects that are shaping the future of healthcare.

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