Service Operations Manager

About Us

Prospect Community Services Ltd. is a non-profit organisation managed by a committee of enthusiastic, community-minded people. The organisation endeavours to identify, promote and develop the interests and needs of the Charters Towers community through the provision of a diverse range of programs and services.

Our new Strategic Plan charts a bold and confident path signalling a new chapter: one where we invest deeply in our people, enhance digital capability, grow our programs, and amplify our voice as a regional leader.

Just 90 minutes from Townsville, Charters Towers offers the perfect blend of country charm and modern convenience. Steeped in gold rush history, the town boasts excellent schools, affordable living, and a welcoming community. With its strong economy, rich heritage, and relaxed lifestyle, Charters Towers is more than a place to work — it's a place to call home.

The Role

Reporting to the CEO as a member of the Leadership Team, the Service Operations Manager will have full operational oversight of Participant Services (Disability and Mental Health, Domestic and Family Violence, Community Housing, Family and Youth Support, Support Coordination, Business Services and Community Development). You will:

• Build and lead a high-performing operations leadership team across our service streams.
• Monitor operational performance, client outcomes, compliance and risk.
• Implement and oversee operational frameworks, data management and develop business cases or feasibility projects aligned with our strategic priorities.
• Drive continuous improvement, system upgrades and innovation in service delivery.
• Collaborate with People and Culture to ensure workforce capability, retention strategies and cultural excellence.
• Represent Prospect Community Services in stakeholder forums, partnerships and regional networks to strengthen our brand.

About You

What we'll need to help kick-start your journey with us:

• Tertiary qualification in Social Work, Human Services, Community Development, Business, Commerce, or related discipline (e.g. finance, human resource management, organisational development).
• Demonstrated experience (minimum three 3 years) in senior management and leadership roles within multifaceted community services organisations.
• Track record in delivering operational transformation, business cases and service enhancement.
• Hands-on operator with a strong work ethic and acute applied understanding of legislative and regulatory frameworks, standards, and rules governing community services delivery.
• Capable business analyst with the ability to design and lead operational improvement and change.
• Strategic relationship and network builder and manager.
• Exceptional communicator (written and verbal) across contexts and stakeholders.
• Strong business acumen with capability in data‑driven decision making, risk management, managing finances and continuous improvement.

Why Join Us

• Supportive, inclusive work culture
• Ongoing training and professional development
• Opportunities to make a meaningful impact in a regional community
• Free gym membership
• Salary sacrifice options – up to $15,900 per year

The Recruitment Process

After the closing date, shortlisted applicants will be contacted for an initial conversation. This is a chance for us to get to know each other better and explore the role in more detail, and how it fits with your experience and aspirations.

Following this, we will invite a selection of candidates to undergo psychometric profiling and a more in-depth interview and scenario-based presentation to the panel.

How to Apply

If you are inspired to make a positive difference, please follow the prompts to apply. If you want the full Position Description before you apply, then email:

Applications will be accepted until Qld) on Tuesday, 25th November 2025. Please provide:

1. A covering letter (max 2 pages) addressing why you are drawn to this role and your relevant experience aligned with our needs.
2. Your updated CV (max 4 pages).

Prospect Community Services is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander candidates, regional‑based leaders and people who share our commitment to social inclusion.