Service Delivery Manager

2 weeks ago

Charters Towers, Australia We2Care Full time $90,000 - $120,000 per year
Service Delivery Manager – Temporary Part-Time

Location: Charters Towers

Reports to: Director

Hours: 25–30 hours per week (negotiable)

Salary: Based on experience and relevant award


About We2Care

We2Care is a values-driven organisation dedicated to empowering individuals through high-quality, person-centered support. We partner with clients funded under the NDIS and Aged Care programs, fostering independence, inclusion, and wellbeing across our communities.

Our team is diverse, compassionate, and client-focused, always prioritising dignity, respect, and innovation in the services we provide.


Position Summary

We are seeking an experienced and passionate Service Delivery Manager to oversee and coordinate high-quality support services across our Aged Care and NDIS programs.

This temporary part-time role is ideal for someone who can balance operational effectiveness with empathy and client outcomes.

The successful candidate will bring:

Strong leadership skills

Deep knowledge of the NDIS and Aged Care systems

A commitment to responsive and sustainable service delivery, including support for rural operations such as Charters Towers.


Key Responsibilities
Operational Management
  • Coordinate and oversee service delivery across NDIS and Aged Care participants to ensure quality, compliance, and continuity.
  • Support team rostering, scheduling, and resource allocation to maximise workforce efficiency and client satisfaction.
  • Monitor service performance metrics and implement improvements where necessary.
Team Leadership & Support
  • Supervise, mentor, and support frontline staff, including support workers and coordinators.
  • Conduct regular check-ins and performance reviews.
  • Foster a culture of accountability, empathy, and teamwork.
  • Provide guidance on complex client situations or service escalations.
Client & Stakeholder Engagement
  • Develop and maintain strong relationships with clients, families, and external stakeholders.
  • Support person-centred planning and ensure services respond to changing client needs.
  • Facilitate intake, onboarding, and transition processes.
Compliance & Quality
  • Ensure services comply with NDIS Practice Standards, Aged Care Quality Standards, and all relevant legislation.
  • Lead incident management and reporting processes.
  • Contribute to audits and quality improvement initiatives.
Strategic & Service Development
  • Provide input into strategic planning, workforce development, and service expansion, especially for regional areas.
  • Participate in funding reviews, service planning, and policy development.

Key Selection Criteria

Essential:

  • Experience managing or coordinating services under NDIS and/or Aged Care.
  • Strong understanding of person-centred practice, service coordination, and compliance frameworks.
  • Proven leadership and staff development skills.
  • Exceptional interpersonal and communication skills.
  • Ability to manage competing priorities with flexibility and initiative.
  • Proficiency with client management systems and Microsoft Office.
  • Current driver's licence and willingness to travel.
  • Tertiary qualifications in Social Services, Allied Health, Community Services, or related field.

Desirable:

  • Experience working in regional or remote communities.
  • Knowledge of culturally safe and trauma-informed care.

Pre-Employment Requirements
  • NDIS Worker Screening Clearance
  • National Police Check
  • Working with Children Check
  • First Aid & CPR
  • Driver's Licence

How to Apply

To express your interest, please send your resume and a brief cover letter addressing the key selection criteria to:

For more information, contact Judith Rusoke-Dierich on

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