People & Business Partner

About Heinemann

For us, passion for trading is simply in the genes. The small family business established by the brothers Carl and Heinrich Heinemann in 1879 has developed into a major distributor and retailer for the international travel retail market.

Today we supply an ever-expanding Duty-Free range of global branded goods to international airports, airlines, cruise liners and border shops in 100-plus countries. Our retail operation now serves more than 30 million customers annually offering perfumes and cosmetics, wines and spirits, confectionary, delicacies and much more. Despite our international profile, we remain a family business, and we place great value on people.

For our Support Office located at Sydney International Airport, we are searching for a People & Business Partner under a
Max Term Full Time Parental Leave Contract
anticipated to end on July 2026.

Your new job includes:

As a People & Business Partner, you will be an ambassador for Heinemann Oceania's position in the market by pro-actively partnering with our Operational Leaders in the business and support in developing our employees to become exceptional sales people . You will develop, lead and execute People & Culture initiatives that will support our employees across the entire employee lifecycle as well as communicate our unique point of difference in the market, attracting, engaging, developing and retaining our talent. You will lead by example demonstrating a human-centric approach to all situations, whereby people and growth initiatives are at the core of everything you do.

• Partner with business unit leaders to develop a thorough understanding of their challenges from a People & Culture perspective by providing sound guidance in an advisory capacity in the areas of performance management, Industrial Relations and Employee Relations matters, organizational structure and case management and support where necessary
• Identify and manage business risk through leadership and support during Employee Relations advice, grievance resolution, performance counselling and formal performance management sessions as required.
• Act as trusted adviser and develop robust relationships with Leaders to ensure that both people and business initiatives and strategies are aligned.
• Work in collaboration with business unit Leaders to identify talent, up-skill leadership capability and develop our future Leaders in the business.
• Leading the Altitude program for our Retail team members including their mid-year and year-end performance reviews
• Work in collaboration with Leaders to drive a high-performance culture in our business via building competence, rewarding and recognizing talent.
• Proactively manage projects from end to end in order to create efficiencies and new ways of working in our business.
• Offer Industrial Relations advice to the business and support in any negotiations as required.

What you should bring along

• Relevant Human Resources tertiary qualifications and solid Human Resources Generalist knowledge, particularly in the facets of Industrial Relations and Employee Relations roles.
• Return to Work certification.
• Previous experience in a similar role or environment, preferably within the Hospitality, Retail or FMCG industry.
• Sound stakeholder management capability and relationship building skills.
• Solid understanding of Australian employment legislation trends and practices.
• Demonstrated ability to be resourceful, highly organized, exceptional time management skills and proven success working in a fast-paced environment.
• Ability to manage conflicting priorities
• Excellent standards of communication across written, verbal and interpersonal mediums
• Experience preparing and hosting training presentations
• A strong orientation to the provision of a high level of customer service and demonstrated ability to partner with clients in order deliver people management strategies.
• Demonstrated leadership capabilities with an ability to deliver strategic and operational advice to support leaders on a wide range of Human Resources and employee relations matters.
• Strong negotiation, influencing and analytical skills with a proven ability to build relationships and solve problems creatively; utilizing sound judgment.

What you will get:

• Exclusive Staff Discounts
• Enjoy up to 20% off in-store and a massive 70% off during our legendary Family & Friends Sales.
• Extra Paid Leave
• Celebrate your milestones with an extra day of Annual Leave every anniversary, plus Marriage Leave, Purchased Leave, Paid Parental Leave, and Bereavement Leave.
  Terms and Conditions apply.
• Rewards That Reflect Your Value
• We offer competitive pay, annual salary reviews, and a performance-based bonus scheme to recognize your impact.
• Work-Life Balance
• Enjoy free on-site parking, fixed rosters for Retail positions, and depending on the position, 1 work from home day per week for your flexibility.
• Grow With Us
• Fuel your career with learning and development opportunities from hands-on training with our Retail Training Team to e- platforms like LinkedIn Learning and Bridge.
• Make a Difference
• Be part of something bigger through our Diversity, Equity, Inclusion & Belonging Program, and our commitment to Reconciliation.
• Wellbeing First
• Access six free sessions with our Employee Assistance Program as an addition to your personal support system for navigating life's ups and downs, both at work and at home.
• Celebrate You
  – We shine a light on our team through Monthly Heinemann Hero Awards, a $25 Birthday Voucher, and fun social events all year round. We love to celebrate our people

But it is not just all about us At Heinemann we offer a great working environment with plenty of perks We have staff discount from our retail outlets when you travel, career development opportunities, corporate activities (Heinemann Heroes, Birthday celebrations, Monthly celebrations), but most importantly the opportunity to be part of a team who understands that our people are at the core of everything we do.