Case Manager

5 days ago


Mackay, Queensland, Australia Community Accommodation & Support Agency Inc Full time $60,000 - $80,000 per year

CASA is a leading housing provider in Mackay, delivering safe accommodation and tailored support services that help disadvantaged community members achieve stability, independence, and self-reliance. We are committed to sustainable growth and expanding our programs to meet the evolving needs of our community.

Job Title: Case Manager

Award:  SCHADS Level Reports To: Team Leader

Community Accommodation and Support Agency Inc (CASA)is a registered housing provider.   The organisation is inMackay, North Queensland and is locally recognised as a leader in providing tailored housing and support services to disadvantaged clients to achieve independence, stability and self-reliance.

Join Our Growing Team at CASA

CASA is expanding, and we're excited to announce two rewarding opportunities to join our team:

  • Case Worker – Immediate Housing Response (IHR) Team
  • Case Worker – Homestay Program

About the IHR Program

The Immediate Housing Response (IHR) Program provides short-term and temporary refuge accommodation for Queenslanders experiencing, or at imminent risk of, homelessness. Delivered through government-funded Specialist Homelessness Services, the program supports clients in temporary accommodation with case management to help secure safe and stable housing. The IHR program works with singles, couples, and families.

About the Homestay Program

The Homestay Program is a voluntary service that helps people at risk of homelessness maintain their independence and remain housed. Through case management support, HomeStay assists families, individuals, and young people who may be experiencing personal, social, financial, or emotional challenges that place them at risk of losing their home.

Purpose of Position:

CASA delivers high-quality housing and support services to individuals and families who are homeless or at risk of homelessness. Through strong case management, consistent practice standards, and effective service delivery, we help clients build the skills and connections they need to achieve independence, self-reliance, and long-term stability within the community.

Key Responsibilities:

  • Assess the needs of clients and provide appropriate support to individuals and families whose tenancies are at risk.
  • Support change to achieve long term sustainable outcomes for clients.
  • Participate in case management strategies with clients and other service providers.
  • Maximising continued improvement for delivery of services by the organisation to the community.
  • Ensure consistency in delivery of individual tasks.
  • Interpret the organisation's relevant policies and procedures relating to engagement with clients and carrying out daily responsibilities related to your particular position.
  • Providing analytical client contact reports.

Mandatory Requirements:

  • Minimum Cert III in community services or other relevant qualification
  • Current Class C Drivers License
  • Blue Card Qld (Clearance to work with children), NDIS Workers Screening Clearance Card

Desired Requirements:

  • Minimum 2 years' experience within the community services sector
  • Previous Housing/RTA knowledge

Essential Selection Criteria:

  • Demonstrated strong analytical and case management skills relating to assessment, intake, case planning, case reviews, co-service delivery and critical incident responses.
  • Demonstrated ability to ensure self-compliance with organizational and funded bodies regulations, policies and procedures.
  • Excellent verbal and written communication skills including the capacity to use Microsoft Office Software (Word, Excel and Outlook) and/or ability to learn and/or navigate the organisation's data bases and funding bodies requirements.

Why Join CASA?

  • Be part of a passionate, supportive team making a real difference in the community
  • Work across programs that directly prevent homelessness and support housing stability
  • Opportunities to grow within an expanding organisation

  • Work/Life balance with no weekend work

  • Attractive employer superannuation contribution and access to salary sacrifice options
  • A supportive team environment and opportunity for professional development

If you're committed to supporting people in need and want to be part of meaningful change, we'd love to hear from you, please apply with a resume and a cover letter via Seek.



  • Mackay, Queensland, Australia Department of Education Full time $60,000 - $90,000 per year

    As one of the Intensive Education Case Managers, you will work collaboratively in a multi-disciplinary team to deliver intensive case management, provide transition supports as well as manage education, intervention andprevention initiatives relating to students who are at risk of disengagement. Your focus will be on students who are at risk of...


  • Mackay, Queensland, Australia Queensland Government Full time $80,000 - $102,000 per year

    *About the Department of Education: Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out...


  • Mackay, Queensland, Australia MANAWISE Group Full time $80,000 - $120,000 per year

    Are you passionate about helping young people thrive? This is your chance to step into a leadership role that makes a real difference.At MANAWISE Care, we're looking for a Care Leader in the Mackay region to guide a dedicated team and support young people in our residential out-of-home care services.About the RoleAs a Care Leader, you'll oversee a small team...


  • Mackay, Queensland, Australia Mackay Hospital and Health Service Full time $104,000 - $130,878 per year

    Role detailsThe Continuing Care Team at the Mackay Community Health Centre is seeking applications for a Mental Health Clinical Nurse to join their team on a permanent basis.For information on how to apply and the mandatory requirements for this role, please refer to the attached Role Description.Your opportunityThe successful post holder will function as a...


  • Mackay, Queensland, Australia Department of Health - Queensland Full time $70,000 - $120,000 per year

    Mackay Hospital and Health Service is dedicated to delivering quality health care across the Mackay, Isaac, and Whitsunday regions.Join our growing Health Service and be part of a culture built on collaboration, trust, respect, and teamwork.Whether you're working in regional, rural, or remote settings, we offer unique opportunities and experiences you won't...

  • Registered Nurse

    7 days ago


    Mackay, Queensland, Australia Lives Lived Well Full time $60,000 - $80,000 per year

    We are seeking a dedicated Registered Nurse to join our Alcohol and Other Drugs (AOD) Services in Mackay. This role is central to our community-based Withdrawal Support Program, providing high-quality assessment, care planning, and evidence-informed nursing care in collaboration with GPs and counsellor/case managers.This is a rewarding opportunity to support...


  • Mackay, Queensland, Australia MADEC LTD Full time $60,000 - $100,000 per year

    Join the MADEC Team: Temporary NDIS Service Coordinator OpportunityAt MADEC, we are proud to be a trusted and highly regarded not-for-profit organisation that has been supporting people with disabilities and youth in the Mackay/Whitsunday region for over 50 years. As a recognised Public Benevolent Institution, we are committed to delivering exceptional...


  • Mackay, Queensland, Australia Hive Healthcare Full time $250,000 - $350,000 per year

    Join Hive Healthcare as a Consultant Orthopaedic Surgeon in AustraliaHive Healthcare is actively seeking skilled and experienced Consultant Orthopaedic Surgeons from UK and Ireland, who are looking to advance their careers in Australia. This role offers an exciting opportunity to practice in a diverse environment while providing high-quality surgical care to...


  • Mackay, Queensland, Australia Queensland Government Full time $120,000 - $180,000 per year

    Role details The Child and Youth Mental Health Service at the Mackay Community Health Centre is seeking applications for a Senior Mental Health Clinician - Intake Team to join their team on a permanent basis. How to apply and for mandatory requirements regarding this role, please refer to the attached Role Description. Your opportunity The position...


  • Mackay, Queensland, Australia Life Without Barriers Full time $60,000 - $90,000 per year

    How would you like to increase your take home pay by paying less tax?Would you like to have one extra paid day off per month to treat yourself?Are you looking for a role within an inclusive and diverse organisation that offers career opportunities and understands the importance of work/life balance?About the OrganisationEvery day, Life Without Barriers...