Customer Service Officer

6 days ago


Hervey Bay Queensland, Australia BOQ Group Full time $60,000 - $80,000 per year

About The Role
Do you have a passion for customer service and want to kickstart your career in banking?
Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?

Join our dynamic team and unlock amazing career development in the banking industry

As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs.

You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions and conducting needs-based conversations to generate opportunities in personal banking and lending.

About You
Someone with exceptional communication and relationship-building skills will thrive in our environment.

We're looking for career-minded individuals with a genuine interest in, or passion for, banking.

If you're a team player who loves to collaborate, brings a proactive attitude, and is committed to exceeding customer expectations, we want to hear from you.

While previous banking experience is valued, it's certainly not a prerequisite—we welcome those ready to grow and make a difference.

About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Benefits
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

  • Flexible working arrangement - Balance your work and personal life with ease.
  • Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
  • Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
  • Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
  • Purchase additional annual leave - Need more time off? You can buy extra leave days.
  • Discounted private health insurance plan - Take care of your health with our special rates.
  • Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
  • Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
  • Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community

How To Apply
To apply for this role at #boqgroup #retailbanking, follow the links or apply via our Careers Page.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

Refer a Friend
This role is eligible for our
Referral Bonus Program
(internal employees only)

To refer a friend, please follow the steps below:

  • Follow this link: External Job Advert
  • Click on Send job to a friend


  • Hervey Bay QLD, Australia Bank of Queensland Full time $60,000 - $80,000 per year

    About the RoleDo you have a passion for customer service and want to kickstart your career in banking?Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?Join our dynamic team and unlock amazing career development in the banking industryAs the Customer...


  • Hervey Bay & Fraser Coast, Australia Category 5 Full time $45,000 - $60,000 per year

    Admin and Customer Service Officer     Roster: Initial 3-month casual duration with the potential to move to permanent direct with the client | Monday to Friday, 9.00am to 5.00pmLocation: Hervey Bay, QLDSkills & Experience Current Driver's Licence (Essential)Experience with Office 365 suite (Word, Excel, Outlook) (Essential)Can handle competing...


  • Hervey Bay, Australia MH5 Pty Ltd Full time $40,000 - $60,000 per year

    Customer Service Representative - Full time Hertz is a globally recognised rental car company that has been providing quality vehicle rental, and outstanding customer service for over 100 years. As a brand we put the customer at the heart of everything we do, and we proudly represent some of the most well know rental car brands in the world. Hertz, Thrifty...


  • Cooktown, Queensland, Australia Cook Shire Council Full time $71,996 - $77,702 per year

    Cook Shire Council is seeking aCustomer Service Officerto join our dedicated front office team. This is a unique opportunity for someone who thrives in a fast-paced environment, loves engaging with people and take pride in delivering top-notch customer service. Make a real difference by supporting the community with up to date information and inquiries.You...


  • Southport, Queensland, Australia Limitless Wealth Group Pty Ltd Full time $60,000 - $80,000 per year

    Limitless Wealth Group is a successful, growing financial planning firm based in Southport on the Gold Coast. We are dedicated to helping our clients achieve their financial goals and maximise their wealth. Our team of experienced professionals is committed to delivering exceptional results and consistently exceeding the expectations of our clients.As a...


  • Deception Bay, Australia Tuff Ozy Concrete Sleepers Full time

    We are looking for an organized and detail-oriented Customer Service Officer/Administrator to join our office team. In this role, you will be responsible for processing customer orders, managing inventory levels, and ensuring timely fulfillment of orders while providing exceptional customer service. Your ability to work well under pressure and handle...


  • Walkervale, Queensland, Australia MAX Full time $40,000 - $60,000 per year

    IntroductionAt MAX we will support you in your journey as you embark on a customer service career that sees you contributing to your community.This is more than a receptionist role. As the Customer Service Officer based at you will find that no two days are the same. If you are looking for variety in your role, then this the job for you.As well as being the...


  • Hervey Bay, Queensland, Australia Consolidated Linen Service Full time $90,000 - $120,000 per year

    We're seeking an experienced and results-focused General Manager to lead our Hervey Bay commercial laundry operation. As a senior leader, you'll be accountable for the overall performance, safety, and strategic direction of the operation ensuring alignment with business goals whilst providing exceptional service to our customers.Working alongside an...


  • Runaway Bay, Australia Australian Audiology Hearing Specialiats Full time

    **Job Title**: Customer Service Officer (Part-Time/Casual) **Location**: Runaway Bay, QLD **Company**: Australian Audiology **About Us** At **Australian Audiology**, we are committed to delivering exceptional hearing care to communities across Australia. Our dedicated team of professionals strives to enhance the quality of life for our clients by providing...


  • Hervey Bay, Queensland, Australia Beacon Lighting Full time $40,000 - $80,000 per year

    If you are passionate about sales and building strong customer rapport, we want youCasual customer service and sales role available at our Hervey Bay storeComprehensive and ongoing training - no lighting experience neededGenerous team member discounts, a fun team culture and performance based profit share incentivesBenefitsTo reward you for your efforts, we...