Service Administrator and Auditor

6 days ago

Sydney, New South Wales, Australia Direct Pool Supplies Full time $104,000 - $130,878 per year
Organised and efficient? Sounds like you? If you're someone who keeps things ticking behind the scenes, juggling schedules, solving problems, and staying cool under pressure, this could be your ideal next role.

Due to continued growth, we're looking for a highly organised, proactive, and experienced administrator to join our team at Direct Pool Supplies. In this role, you'll be the central support hub for our sales and operations teams, managing bookings, coordinating technicians, handling customer enquiries, and keeping everything running smoothly behind the scenes.

While the position is primarily admin-focused, there may be occasions where you'll be asked to assist in the shop or provide support on the road, giving you variety and the chance to learn more about the business.

This full-time, hybrid role is best suited to someone who thrives in a fast-paced, detail-heavy environment and is confident in juggling competing priorities.

Key Responsibilities:

  • Coordinate and schedule jobs for our pool technicians across NSW
  • Manage bookings, data entry, and workflow tracking with accuracy and attention to detail
  • Support both internal teams and external clients with clear, reliable communication
  • Step in to provide occasional hands-on support in the warehouse or on the road, as required
  • Warehouse Stock Control Management

What You'll Bring:

  • Proven experience in admin and customer service (scheduling a bonus, but not essential)
  • Excellent time management and multitasking abilities — you thrive under pressure
  • Strong written and verbal communication skills
  • Confidence using cloud-based systems and general computer literacy
  • Knowledge of Sydney geography is a bonus (but not essential)

You're a natural organiser who thrives on keeping things moving and running smoothly behind the scenes. Whether scheduling a technician, handling a tricky client enquiry, or adjusting plans on the fly, you stay calm, focused, and detail-oriented.

You may have worked in industries like:

  • Field services or trades, where fast-paced scheduling and customer coordination are key
  • Operations or admin roles with high attention to detail and shifting priorities
  • Customer support or service dispatch, especially in busy, time-sensitive environments

What matters most is your ability to juggle competing demands, build rapport with both customers and team members, and bring structure to a dynamic workday.

What We Offer:

  • A full-time role with the flexibility of hybrid work (1-2 days WFH)
  • Supportive, down-to-earth team culture
  • Stability in a growing, well-respected business
  • Future opportunities to step into leadership or operations roles

Inclusivity Statement

Direct Pool Supplies genuinely values different perspectives, life stages, and experiences. When people from various backgrounds, industries, and walks of life come together, the best outcomes are achieved.

The team includes individuals who have led others, returned to work after a break, balanced career and family life, or brought skills from different fields. The company is committed to building an inclusive team that reflects the diversity of its customers and communities.

Sounds like your kind of role?

Apply now with your CV and a brief cover letter explaining why you're the right fit.

Bonus points if you include the words "Sydney Swans" somewhere in your cover letter — just to show you were paying attention.

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