Guest Experience Manager

3 days ago

Bendigo, Victoria, Australia Hotel Ernest Bendigo Full time $60,000 - $80,000 per year

Company Description

Bendigo Ernest Hotel is a new boutique offering a luxurious, modern, and ambient getaway set against a grand heritage backdrop. Combining historic grandeur with contemporary features, Bendigo Ernest Hotel comprises 10 individualised suites, each adorned with Australian art, luxurious bedding, and designer furnishings, ensuring a memorable and bespoke experience for guests. Ernest is h
ome to restaurant Terrae.

Role Description

This is a full-time on-site role for a Guest Experience Manager located in Bendigo, VIC. The Guest Experience Manager will be responsible for ensuring customer satisfaction, delivering exceptional customer service, and managing the overall guest experience. Day-to-day tasks include greeting guests, addressing their needs, resolving any issues, and providing personalised recommendations to enhance their stay. Additionally, the role involves training staff and maintaining high standards of communication with guests and team members.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Excellent Communication skills
  • Guest Experience skills
  • Experience in Training staff
  • Strong organisational and multitasking abilities
  • Ability to work independently and as part of a team
  • Experience in the hospitality industry is a plus
  • Diploma or degree in Hospitality Management or a related field is desired

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