Guest Experience Manager

2 days ago

Bendigo, Victoria, Australia Hotel Ernest Bendigo Full time $60,000 - $80,000 per year

Company Description

Bendigo Ernest Hotel is a new boutique offering a luxurious, modern, and ambient getaway set against a grand heritage backdrop. Combining historic grandeur with contemporary features, Bendigo Ernest Hotel comprises 10 individualised suites, each adorned with Australian art, luxurious bedding, and designer furnishings, ensuring a memorable and bespoke experience for guests. Ernest is h
ome to restaurant Terrae.

Role Description

This is a full-time on-site role for a Guest Experience Manager located in Bendigo, VIC. The Guest Experience Manager will be responsible for ensuring customer satisfaction, delivering exceptional customer service, and managing the overall guest experience. Day-to-day tasks include greeting guests, addressing their needs, resolving any issues, and providing personalised recommendations to enhance their stay. Additionally, the role involves training staff and maintaining high standards of communication with guests and team members.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Excellent Communication skills
  • Guest Experience skills
  • Experience in Training staff
  • Strong organisational and multitasking abilities
  • Ability to work independently and as part of a team
  • Experience in the hospitality industry is a plus
  • Diploma or degree in Hospitality Management or a related field is desired

  • Housekeeper / Guest Services - Bendigo

    1 week ago

    Bendigo, Victoria, Australia Tasman Holiday Parks Full time $35,000 - $45,000 per year

    About UsTasman Holiday Parks is shaking up the travel game as the fastest-growing owner, developer, and operator of holiday parks across Australia and New Zealand. We're redefining what it means to holiday - curating experiences, not just stays. With our Tasman Promise, we craft spaces where epic moments turn into lifelong memories. Every year,...

  • Full Time Restaurant Manager

    2 days ago

    Bendigo, Victoria, Australia Australia Chef Migration Full time $60,000 - $90,000 per year

    All Seasons Resort Hotel in Bendigo is looking for an experienced Restaurant Manager who will be responsible for the overall management and coordination of all the restaurant and function venue activities.We are seeking an exceptional individual with extensive experience in a fast-paced restaurant and bar, delivering outstanding customer service and...

  • Social Media Manager

    2 weeks ago

    Bendigo, Victoria, Australia Bendigo Winter Night Shelter Inc. Full time $60,000 - $80,000 per year

    Company DescriptionBendigo Winter Night Shelter (BWNS) collaborates with community groups, local churches, businesses, and individuals to support people experiencing homelessness in the Bendigo area during winter. We aim to create a place where shelter, food, and rest are shared with those in need. Our goals are to provide warmth, respect, and hope to our...

  • Workplace Experience Lead

    1 week ago

    Bendigo, Victoria, Australia Bendigo Bank Full time $80,000 - $120,000 per year

    We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.It starts here. With Bendigo Bank… and you.At Bendigo Bank, we are embarking on an extensive corporate office refurbishment program which will see a right sizing and...

  • Employee Experience Officer

    2 days ago

    Bendigo, Victoria, Australia Coliban Water Full time $74,200 - $90,097 per year

    Description:Overview of role:The Employee Experience Officer plays a key role in supporting the full employee lifecycle within Coliban Water's People & Capability team. This hands-on role leads end-to-end recruitment and onboarding to ensure a seamless candidate experience, while also partnering with P&C Business Partners to deliver impactful learning and...

  • Housekeeper

    4 days ago

    Bendigo, Victoria, Australia Julie-Anna Inn Bendigo Full time $25,000 - $40,000 per year

    About us:Located in beautiful Bendigo, with stunning views of Lake Weeroona and only 1.4km from the Bendigo CBD, the Julie-Anna Inn is Bendigo's premier choice in town for overnight accommodation, dining, conference, and meetings.Our team of passionate professionals are committed to making our guests stay a memorable one for all the right reasons.At the...

  • Experienced Section Waiter

    2 weeks ago

    Bendigo, Victoria, Australia Le Foyer Full time $40,000 - $60,000 per year

    Le Foyer Brasserie, Bendigo's newest and most anticipated French Restaurant is searching for section waiters and bar tenders to join our already experienced teamLe Foyer Brasserie, opened in June 2025 consisting of 80 seats aims to bring a new level of sophisticated dining to the Bendigo culinary scene. Blending old-world European elegance with a...

  • Crew

    1 week ago

    Bendigo, Victoria, Australia Guzman y Gomez Full time $40,000 - $60,000 per year

    Company Description We're Australia's only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We're incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do. Job Description At Guzman y Gomez, we believe...

  • Housekeeper/Room Attendant

    2 days ago

    Bendigo, Victoria, Australia National Hotel Complex Bendigo Full time $45,000 - $60,000 per year

    The Venue:The National Hotel Complex (Bendigo) has proudly been one of Bendigo's Favorite hospitality venues and remains committed to being proudly local It is the perfect destination for those seeking a premium experience with friendly and personalized service. The hotel features an impressive 33 accommodation rooms and apartments, 4 conference and events...

  • Duty Managers, Assistant Venue Manager, Venue Manager

    2 weeks ago

    Bendigo, Victoria, Australia The Sporting Globe Bar & Grill Full time $60,000 - $80,000 per year

    Join Our Winning Team at The Sporting GlobeWe're not just a sports bar This is where mateship thrives over epic food, cold beer and a next level sports setup - It's the place where legends are madeWe're scouting for a Duty Manager, an Assistant Venue Manager & a Venue Manager who call the plays, supports the squad and makes sure every customer experience is...