Technical Application UX Support

7 days ago

Sydney, New South Wales, Australia Cox Purtell Staffing Services Full time $104,000 - $130,878 per year

Technical Support Engineer - UX/UI Focus | 12-Month Contract (Likely Extension or Conversion)

We're looking for a
Technical Support Engineer
with a passion for UX/UI to join a high-performing team on a long-term program of work. This is a
hybrid role based in Sydney CBD
, requiring some time in the office each week. It starts as a 12-month contract but has a strong likelihood of being extended or converted to permanent.

This role is a chance to grow your skills in application support for a major enterprise SaaS platform while working with a modern tech stack. You'll be the problem-solver who ensures customers and users get the best possible experience.

What you'll be doing

  • Providing frontline application support across a complex SaaS platform.
  • Troubleshooting, debugging, and resolving technical issues with a focus on UX and usability.
  • Working hands-on with
    JavaScript or TypeScript
    to enhance user experience and resolve interface-related issues.
  • Using SQL and Linux to analyse, diagnose, and resolve backend or system-level problems.
  • Analysing logs and applying standard debugging techniques to get to the root of issues.
  • Collaborating with cross-functional teams, administrators, and developers to deliver customer-focused solutions.
  • Documenting fixes, processes, and improvements to strengthen knowledge sharing.

What you bring

  • Strong
    application support experience
    with web-based or SaaS products.
  • Solid skills in
    JavaScript or TypeScript
    with the ability to debug and improve user interfaces.
  • Working knowledge of
    SQL
    and relational databases (MySQL, Oracle, or similar).
  • Familiarity with
    Linux/UNIX
    environments and general web application stacks.
  • Strong problem-solving skills with the ability to untangle complex technical issues.
  • Excellent written and verbal communication - able to clearly explain technical solutions to non-technical users.
  • Experience in incident and escalation management in a structured support environment.
  • A customer-first mindset with the ability to balance technical detail and user experience.

Why you'll want this role

  • Impact
  • You'll be the go-to problem solver, making sure user experience is as seamless as possible.
  • Growth
  • Hands-on with modern tech across both frontend and backend, with exposure to UX/UI challenges at scale.
  • Future pathway
  • With a strong chance of extension or conversion to permanent, this role can set you up for a long-term career move.

The essentials

  • You must hold
    Australian Permanent Residency or Australian Citizenship
    to be considered.
  • Sydney-based and open to working in a
    hybrid arrangement
    (CBD office + WFH).
  • Initial
    12-month contract
    with likely extension or conversion.

If you're looking for a role where you can combine your application support skills with a focus on UX, while growing your technical depth in JavaScript/TypeScript, SQL, and Linux, this is an excellent opportunity to step up.

Desired Skills and Experience
JavaScript, TypeScript, SQL, Linux, Application Support, Technical Support, Web Applications, SaaS, Troubleshooting, Debugging, Customer Support, Incident Management, Escalation Management, HTML, CSS, XML, MySQL, Oracle, UNIX, Service Delivery, User Experience (UX)

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