Customer Manager

Who are we?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, and Continental.

We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world's first purposeful brand, Sunlight Soap more than 100 years ago, and it's at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.  

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There's no better time to join our team 

MAIN JOB PURPOSE

We currently have an opportunity available for a Customer Manager – Discount Department Stores to join the Home care, Beauty & Wellbeing & Personal Care team based in North Rocks. As the Customer Manager, you will be externally focused and lead the Discount Department Store portfolio.

The Customer Manager will be responsible for developing strong working relationships with Senior Customer contacts. You are responsible for the P&L of the Unilever business, including turnover, profitability, trade spend and Market share delivery, whilst building, negotiating and executing the commercial joint business plan with the Customer.

JOB SUMMARY:

• Delivery of Turnover, Customer Profitability and TTS budgets for allocated categories within Customer Channel

• Develop strong relationships with both internal (e.g. Category Manager, Shopper Insights Managers) & external customers (e.g. Category Managers, Trading Managers, Category Directors Buyers)

• With Customer Marketing Manager, deliver in store activation events as defined by company Pulsing Plan

• Develop & deliver Joint Business Plans with the Customer.

• Develop and deliver promotional plan within Customer

• Day to day administration and evaluation of product portfolio e.g. Promotional Evaluation, inputs to S&OP

• Discuss and agree Gap Filling initiatives with Category Team

• Lead range and merchandising reviews (where appropriate), working in collaboration with the Category Managers, Range & Merchandisers and Head of Platinum Partnership

• Work with CBM and Customer Director to develop and deliver Local Customer Strategy Plan for customer

• Deliver key Category Team initiatives at Customer e.g. Price Increases, Brand Activation, NPD etc

• Work with Customer Service Team to ensure customer service issues are resolved efficiently

• Own the short-term volume and spend forecast aligned to S&OP process for their allocated categories

KEY REQUIREMENTS:

• Demonstrated business experience, preferably cross-functional

• FMCG experience is a plus

• Strong customer facing experience and proven track record is a must  

• Proven people management/development capabilities

• Experience in Customer Marketing, Trade Category Management and Account Management or Field Sales roles

• Must be willing to work part-time (3 days a week)

What awaits you at Unilever?

The core of Unilever's culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities.

At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.