Customer Service

7 days ago

North Ryde, New South Wales, Australia Hays | Contact Centres Full time $60,000 - $80,000 per year

Your new company

An established and respected organisation in the access solutions industry. Located in North Ryde, they provide support across Australia, New Zealand, and Oceania.

Your new role

As a Customer Service Representative, you'll be a vital part of the customer service team, delivering professional telephone and online support. You'll manage inbound sales, technical support, and customer enquiries, ensuring a high standard of service and resolution.

Key responsibilities include:

  • Handling inbound calls and live chat conversations with professionalism
  • Providing first-level technical support across a range of products
  • Taking ownership of customer cases and ensuring timely resolution
  • Processing orders accurately and efficiently
  • Supporting marketing initiatives and lead follow-up

What you'll need to succeed

  • Minimum 2+ years' experience in a customer service role
  • Strong communication and interpersonal skills
  • Proven ability in conflict resolution and problem-solving
  • Experience with CRM systems (Salesforce Lightning and SAP Business One desirable)
  • Understanding of the retail hardware or consumer retail sector is advantageous.
  • Ability to support connected products including smart devices and Wi-Fi systems

What you'll get in return

  • Work with a supportive and professional team
  • Opportunity to grow within a well-established organisation
  • Convenient North Ryde location (free parking on-site)
  • Inclusive and safety-focused work environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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