Senior Technical Support Officer

6 days ago

Perth, Western Australia Colliers Full time $80,000 - $120,000 per year

Company Description

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

Job Description

We are looking for a highly organized and experienced Senior Technical Support Officer to join our National IT team based in the Perth CBD office. Reporting into the ANZ - Service Delivery Manager, this role will be the face of IT in Western Australia for Colliers and will be responsible for providing excellent customer service to all levels of the WA business in an efficient, personal and professional manner.

Some of the key responsibilities in this role include:

  • Identifying and proactively resolving IT issues, primarily for the Perth, Subiaco and Albany offices as well as Perth Engineering & Design offices
  • Providing first and second level hardware and software support
  • Adhering to all processes and documenting procedures accordingly
  • Making recommendations on upgrades and replacements when necessary
  • Proactively building the IT brand via local delivery of customer facing technology initiatives

Some of the key technologies that this position will be supporting are:

  • ITIL
  • Windows 11
  • Intune Administrator
  • Office365 Suits
  • Active Directory
  • ServiceNow
  • Citrix
  • SharePoint
  • TeamViewer
  • Audio and Visual (conferencing)
  • LAN/WAN/WLAN
  • Mobile Device Management
  • Hardware: computer and Laptop hardware components

Qualifications

To be successful in this role you will have:

  • Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment
  • A minimum of 3 – 5 years' experience in similar IT support roles
  • Ability to organize a busy and varied workload
  • Strong customer/client focus with excellent communication skills
  • Experience in relocating IT equipment associated with future office moves would be an advantage
  • Experience in working with Microsoft applications and a working knowledge of networks
  • Experience of building business relationships and servicing senior level management
  • Ability to confidently deliver any information session or training as required

Additional Information

Please apply with your CV or call Kate Dobbie - Associate Director | Careers on for more information.

Please be advised that applications will only be accepted directly rather than via recruitment agencies.

LI-KD1

  • Senior Technical Officer

    2 weeks ago

    Perth, Western Australia Buscojobs Full time

    84,470 - $93,865 (HEW 5)Ongoing, Full-time, Joondalup and Mount Lawley CampusOpen to candidates with relevant working rightsSENIOR TECHNICAL OFFICERSCHOOL OF EDUCATIONJOONDALUP AND MT LAWLEY CAMPUSSalary: 84,470 - $93,865 (HEW 5)Position Type: Ongoing, Full-timeEdith Cowan UniversityJoin a dynamic community where courage, creativity, and optimism are valued....

  • Technical Support Officer

    2 weeks ago

    Perth, Western Australia Buscojobs Full time

    Technical Support Officer Branch : Broome Senior High School Division : Independent Public School - Kimberley Education Region Salary : Level 2, $76,912 - $82,464 per annum (pro-rata) (PSCA 2024) Work Type : Permanent - Full Time FTE : Location : Broome Closing Date : : 30 PM Attachments : -This is a permanent full-time position commencing Term 4,...

  • Technical Support

    7 days ago

    Perth, Western Australia Qtac Guidance Officer Advisory Group Full time

    Acknowledgement of CountryCSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia.We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present.View ourvision towards reconciliation.Role highlightsMultiple stellar opportunities...

  • Technical Support

    1 week ago

    Perth, Western Australia QTAC Guidance Officer Advisory Group Full time

    Acknowledgement of CountryCSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View ourvision towards reconciliation.Role highlightsMultiple stellar opportunities available...

  • Technical Support Specialist

    4 days ago

    Perth, Western Australia beBeeSupport Full time $80,000 - $120,000

    Senior Support Officer JobNested in the heart of Perth, a dynamic company provides IT support to mid-size organisations throughout Western Australia.About the role:We are seeking a highly skilled Senior Support Officer to join our team and assist the technical team to update and close remote and onsite helpdesk tickets.You will utilise strong Microsoft...

  • Senior Technical Support Specialist

    2 weeks ago

    Perth, Western Australia beBeeCareer Full time $90,000 - $110,000

    Are you driven by a passion for technology and problem-solving? This is an exciting opportunity to join a reputable Managed Service Provider as a senior IT support specialist.About the RoleThis position involves providing top-level end-to-end IT support to small and medium-sized enterprises, resolving customer problems and making a real impact on their...

  • Senior Desktop Support Officer

    1 week ago

    Perth, Western Australia Peoplebank Full time

    The Senior Desktop Support Officer - FIFO is responsible for delivering comprehensive on-site IT support services to customers at specified FIFO locations. This role ensures all incidents and requests are resolved in a safe, timely, and efficient manner in accordance with predefined Service Level Agreements (SLAs). Key ResponsibilitiesProvide technical...

  • Senior Desktop Support Officer

    1 week ago

    Perth, Western Australia Peoplebank Full time

    The Senior Desktop Support Officer - FIFO is responsible for delivering comprehensive on-site IT support services to customers at specified FIFO locations. This role ensures all incidents and requests are resolved in a safe, timely, and efficient manner in accordance with predefined Service Level Agreements (SLAs).Key ResponsibilitiesProvide technical...

  • Senior Civil Engineer

    1 day ago

    Perth, Western Australia Greenfield Technical Services Full time

    Greenfield Technical Services is a growing organisation providing Civil Engineering and Project Management consultancy services across the state.We have worked with more than 30-plus local governments and in 50-plus regional towns covering much of regional and remote Western Australia.We know the terrain, we have the people, and we deliver the requirements...

  • Senior Civil Engineer

    2 days ago

    Perth, Western Australia Greenfield Technical Services Full time

    Greenfield Technical Services is a growing organisation providing Civil Engineering and Project Management consultancy services across the state.We have worked with more than 30-plus local governments and in 50-plus regional towns covering much of regional and remote Western Australia.We know the terrain, we have the people, and we deliver the requirements...