Customer Solutions Engineer

We're seeking an innovative Customer Solutions Engineer to join our growing team on a 6 month secondment. Deliver exceptional outcomes that embody our values and leave a lasting impression. This role is Hybrid once you have initial training completed.

At Aussie Broadband we believe
difference
is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud
Equal Opportunity Employer
, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a
B Corp Certified company
, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community
through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don't just take our word for it –
We have been named one of the top employers in Australia by
HRD magazine
.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let's Talk About You
Do you hold expertise in Telco intricacies and possess familiarity with the following?

• 3 + years' experience in implementation of small to large scale SD-WAN, MPLS & Layer 2 networks
• VOIP/SIP experience
• NBN Access Tech (NEBS & Enterprise Ethernet)
• Customer Premises Equipment
• Fiber Networks Expertise
• Data Center Cross-Connects Proficiency

If you possess practical know-how and hold certifications in Cisco/Fortinet, like Cisco CCNA or Fortinet NSE4/5, along with a track record of implementing Hosted Phone Systems, Cloud Connect, and Managed Routers - you might just be the perfect fit for this position.

How will you support our "Why?"

• Understand customer needs for smooth connectivity
• Collaborate with Sales on tailored designs
• Configure diverse network infrastructure (Cisco, Fortinet, VeloCloud, etc.)
• Assist installation for seamless services
• Deliver thorough handover documentation
• Conduct product research and liaise with relevant teams
• Stay updated on Aussie Broadband's offerings and network capabilities

Ready to join?
Hit the
*apply button*
to submit your application
and our fantastic team will be in touch

Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at

Just a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out