Retail Coordinator

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

The Retail Coordinator provides essential support to the Retail Manager and team in the execution and proficiency of the centre's retail engagement strategies. This role assists in coordinating day-to-day operations for retailers, communicating effectively, handling ad-hoc tasks, and fostering positive relationships with the retailer portfolio in the centre. The Retail Coordinator supports leasing storage spaces and assists with budget management to ensure smooth operations and operational efficiency. The role is responsible for coordinating information, resources, and retail support initiatives, contributing to the success of individual retailers and the overall growth and performance of the shopping centre.

Key Accountabilities

Retail Coordination

• Assist in the onboarding process for new retailers, including orientation and integration into the shopping centre.
• Coordinate with store managers to address operational issues and ensure compliance with centre policies.
• Facilitate communication between centre management and retailers.
• Manage storage license and hold state relevant Real Estate License as required.

Customer Service

• Monitor feedback and address concerns or issues raised by customers with the retailer, in a timely manner.
• Support initiatives to enhance customer experience, including organising events and promotions.

Operational Support

• Conduct regular inspections of retail spaces to ensure they meet cleanliness and operational standards.
• Where required, support the implementation of visual merchandising standards across the shopping centre.
• Assist with inventory management and stock control for common areas if applicable.

Reporting & Administration

• Prepare and maintain reports on retail performance, tenant feedback, and other key metrics.
• Update and manage records related to tenant agreements, maintenance requests, and other relevant documentation.
• Assist with the preparation of budgets and financial reports related to retail operations.

Tenant Relationships

• Build and maintain positive relationships with retailers, addressing their needs and concerns effectively.
• Organise and conduct regular meetings with retailers to review performance and discuss any issues or opportunities.

Key Role Relationships

• Retail Manager & Team
• Centre Retailers
• Centre Management Team

Experience & Capabilities

ESSENTIAL EXPERIENCE (what you have done)

• Administrator with some experience ideally in the retail or customer service industry.
• Experience using the Microsoft Office suite, including Outlook, PowerPoint, Excel and Word, with experience in accounting systems such as JD Edwards would be advantageous but not essential.

CRITICAL KNOWLEDGE (what you need to know)

• Basic understanding of retail legislation, leases and retail fundamentals.
• Basic financial acumen and understanding driving value and commercial results.
• Known for actively contributing to a positive environment within the team, thriving in a fast-paced environment and a customer service ethic that is second to none.
• Outstanding interpersonal and strong verbal and written communication skills.
• Professional customer service skills.
• Known for an ability to collaborate effectively across multiple functions within the organisation.
• Strong ability to multitask coupled with excellent attention to detail.
• Strong organisational, compliance and time management skills.
• Ability to work as a part of a team and develop and maintain strategic relationships.
• Adaptable and responsive to the needs of the stakeholders and leaders.

CAPABILITIES (what you can do)

• Collaborate as an Asset Team - Collaborate for best outcomes for asset and team versus best outcome for individual – Foundational.
• Planning & Prioritisation - Identify the tasks required to achieve the desired outcomes and prioritise tasks in the right order – Foundational.
• Customer Focused - Understand various customer stakeholders and always consider their needs when making decisions – Foundational.
• Develop Strong Stakeholder Relationships - Identify, nurture and strengthen diverse stakeholder relationships – Foundational.
• Problem Solving - Use logic and methods to solve problems with effective solutions – Foundational.
• Health, Safety, Environment & Wellbeing - Integrate health, safety, environment and wellbeing into ways of work at asset level to ensure the safety of everyone – Foundational.
• Demonstrate Financial Acumen - Understand how the business operates, the market dynamics and what must be done to be a successful business, both for the short term and longer term – Foundational.
• Understands Asset Vision & Strategy - Know the 'why' behind decisions and actions, think bigger than today, and plan for the future – Foundational.

PERSONAL ATTRIBUTES (who you are)

You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:

Respect:

• We listen to and acknowledge each other's views
• We have difficult conversations with care

Integrity:

• We back our words with the right actions
• We do the right thing, no matter the situation

Customer Focus:

• We nurture a genuine connection with our customers
• We consider customer needs when making decisions

Collaboration:

• We invite the right people to the table
• We balance consensus with decisive actions

Excellence:

• We always strive to improve
• We share our challenges and celebrate the wins

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options
• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Internal mentoring program
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you'd like to speak to someone to understand what it's like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email:

Phone: (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.