Revenue and Billing Analyst

Who are we?

Humanforce's vision is to make work easier and life better for frontline and flexible workforces.

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centered, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing.

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the worlds talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

Who you are

You are a detail-driven revenue operations professional who thrives in a fast-paced SaaS environment. You enjoy owning end-to-end subscription and billing workflows, leveraging data to uncover insights, and collaborating cross-functionally to strengthen commercial, financial, and customer outcomes. You bring a strong analytical mindset, operational discipline, and the confidence to interpret contracts and ensure customers receive a seamless subscription experience.

What you will do

Subscription & Revenue Management

• Manage the full subscription lifecycle including new sign-ups, renewals, expansions, downgrades, cancellations, and refunds.
• Maintain accurate customer and subscription data within CRM, billing, and revenue systems.
• Monitor recurring revenue metrics (MRR, ARR, churn, Gross & Net Retention) and investigate variances or anomalies.

Billing & Invoicing Operations

• Oversee automated billing processes to ensure timely and accurate invoicing for all subscription customers.
• Review, reconcile, and troubleshoot billing issues such as payment failures, tax discrepancies, proration, and credit application.
• Work closely with Finance to ensure revenue recognition aligns with accounting standards.

Customer Queries & Issue Resolution

• Act as the escalation point for subscription-related queries from customers and internal teams.
• Diagnose and resolve issues relating to billing errors, platform access, contract terms, or system discrepancies.
• Provide clear, customer-friendly explanations of complex SaaS billing behavior (prorations, billing cycles, renewals).

Contract Review & Compliance

• Review customer contracts, order forms, and SOWs for billing accuracy, term alignment, and revenue implications.
• Verify subscription terms, price points, entitlements, and renewal conditions before activation.
• Ensure all agreements adhere to internal policies and relevant compliance requirements.

Systems & Process Optimization

• Monitor SaaS billing platforms and CRM integrations – escalation to RevSystems when issues detected.
• Identify opportunities to automate manual workflows and reduce billing errors.
• Lead or contribute to process improvement projects that support scale and enhance customer experience.

Cross-Functional Collaboration

• Partner with Sales, Customer Success, Product, and Finance teams to ensure smooth execution of subscription and license entitlement.
• Support Sales with deal structuring guidance and customer-specific billing arrangements.
• Provide reporting and insights to leadership on subscription health and revenue performance.

What you'll need

• Bachelor's degree in Accounting or equivalent experience
• 2–4+ years' experience in SaaS, revenue operations, billing, finance operations, or a related field
• Experience working with subscription or recurring revenue business models
• Strong understanding of SaaS metrics and recurring revenue mechanics
• High attention to detail with strong analytical and problem-solving skills
• Ability to interpret contracts, pricing structures, and commercial terms
• Confidence using CRM and billing/finance platforms
• Excellent communication skills and ability to work effectively with customers and internal teams
• Comfortable working in a fast-paced environment with shifting priorities
• Direct experience using AI tools in your day-to-day work, or a strong openness and eagerness to learn how to apply them to enhance outcomes

Technical Skills

• Proficiency with CRM systems and SaaS billing platforms
• Strong Excel/Google Sheets skills for data analysis and reporting
• Familiarity with financial systems or ERP tools

Professional Skills

• Strong analytical abilities to identify trends, investigate anomalies, and recommend solutions
• High level of accuracy and attention to detail with financial and contractual data
• Excellent written and verbal communication skills, with the ability to explain complex billing concepts clearly
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Strong cross-functional collaboration skills across Sales, Customer Success, Product, and Finance

Our values

• We are bold
• We are all in
• We are customer obsessed
• We do what we say
• We are good humans

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our hybrid model of minimum three days a week of in office moments supports flexibility tailored to individual and team needs, empowering people to achieve their career and personal goals.

Benefits

• A truly flexible workplace through our approach
• The opportunity to be part of a fast-growing global tech company
• A focus on learning and development through Humanforce HR
• A generous talent referral program – know great people, be rewarded
• 12 weeks paid parental leave for primary careers, 4 weeks for secondary
• 4 extra days leave to focus on your wellbeing
• Contemporary and practical Employee Assistance Program
• A cool reward and recognition program – shout to your colleagues and earn points to spend
• Access to our own financial wellbeing platform Thrive – including earned wage access, tools to budget and save, perks and cashback across 100s of Australian retailers
• Fun, collaborative culture with passionate people
• A workplace where you can genuinely improve the world of work

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.