Chill Out Zone Support Staff

Chill Out Zone Support Staff, Gold Coast Youth Service

Role Location: Gold Coast

Role type/pay range: Casual (SCHADS Level 2.1)

The Chill Out Zone is a service provided by the Gold Coast Youth Service and has been operating for 25 years, providing an immediate frontline community service.  The Chill Out Zone provides direct support to people within the Safe Night Precincts of Broadbeach and Surfers Paradise, who may require first aid, intoxication and/or welfare support.   Chill Out Zone provides mobile patrols to monitor public spaces within the Safe Night Precincts to identity and assist people who may be in distress and/or at risk of harm. In addition, our purpose-built vans provide a safe rest and recovery space where clients can receive water, support/supervision, first aid and assistance to get home safely.

The Chill Out Zone strives to build positive, caring relationships with clients, their peers and significant others that access our services, and to promote a safe, inclusive space to support in reducing the effects of alcohol/substances. COZ works within a harm minimization framework and aims to provide early intervention to reduce alcohol-fueled violence and promote community safety.

The Chill Out Zone operates every Friday and Saturday Night between the hours 9:30pm – 4:00am.

The Role:

We are looking for Chill Out Zone support staff to join our team.  Working in a collaborative manner with the COZ team and SNP stakeholders you will provide responsive care to vulnerable community members that may require support.   The Chill Out Zone works within a dynamic and unique workplace environment that will allow you to utilise and build upon a wide range of knowledge and skills, and to work within a multidisciplinary team that includes staff with backgrounds in both community and health services.

Selection Criteria:

• Ability to provide a safe and supportive environment for Chill Out Zone clients to address their immediate care needs, potentially during periods of distress, and in an empathetic, respectful and non-judgmental manner
• Ability to communicate effectively with well-developed interpersonal, self-reflection and critical thinking skills, and ability to remain calm and take direction during a crisis or emergency
• Knowledge of, and ability to deliver first aid, intoxication support, mental health/welfare intervention, education and referrals to appropriate services
• Ability to develop and maintain effective working relationships with the COZ team and external stakeholders such as QPS, QAS, local venues and security staff, and take direction from Shift Supervisors and/or the Team Leader
• Ability to maintain client confidentiality, professional boundaries and accurate record keeping
• Ability to uphold the GCYS vision and values and work in alignment with the principles of the service including social justice and a commitment to strength-based practice.

Mandatory:

• A positive Working with Children Check - Blue Card or willingness to obtain immediately
• First Aid and CPR certificate or willingness to obtain immediately
• Open availability for Friday + Saturday nights + Public Holidays with the capacity to work from time to time outside of these hours for team meetings, training and special events such as Schoolies.
• Qualifications/experience in health (nursing, paramedicine etc), community services (social work/AOD/youth work etc) or working towards (eg. students)

Please note this role requires some manual handling capabilities and involves exposure to environmental factors such as weather events (rain, humidity), smoke/strobe lights, and exposure to aggression. In addition, as part of mobile patrols, the role requires the capacity to walk approximately 2kms.

Please submit a resume and maximum one page cover letter addressing how your personal attributes/experience/qualifications meet the selection criteria.

Interviews may take place progressively for successfully shortlisted applicants. If you require further information please email

Closing Date: Monday 20/10/2025 9am - Please apply directly through Seek.