Volunteer Program Officer

• $40.69 per hour + 12% Superannuation
• Part Time – 3 days
• New Position

At Whitehorse City Council, community is at the heart of everything we do.  To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

• Excellent Customer Experience and Service Delivery
• Great Organisational Culture
• Innovation and Continuous Improvement
• Good Governance and Integrity
• Long Term Financial Sustainability

The role:

This position is a customer service oriented frontline provider of quality volunteer management and supporting the delivery of People and Culture services within the People and Culture Support Centre. It informs, coordinates and administers effective and quality services across the employee and volunteer life cycle. The position ensures alignment with the National Standards for Volunteer Involvement and legislative requirements. 

The position supports leaders, employees and volunteers providing timely, accurate and informed advice. The position assists people managers and volunteers in awareness and understanding of obligations and responsibilities regarding volunteer management. 

The role provides data, prepares reports, provides advice on volunteer management and actively contributes to enhancing and administering employee and volunteer policy, procedure, processes and systems across the People and Culture support Centre.

About you:

To be considered for this position you will have:

• Tertiary qualification in a related discipline or an equivalent combination of training and workplace experience. 
• Demonstrated experience in volunteer management practices and service delivery (e.g. coordinating and administering onboard, offboard and cross boarding processes, learning, performance and OHS), policies, process and systems being able to support managers, volunteers and staff to promote consistency, compliance and continuous improvement. 
• Excellent communication, interpersonal and influencing skills with demonstrated customer service focus experience working collaboratively with a range of stakeholders. This includes verbal skills with the ability to present to a diverse audience. 
• Highly developed organisational skills including the prioritising of workloads, managing multiple and demanding deadlines and undertaking administrative tasks. 
• Demonstrated skills in developing innovative solutions to complex, new and existing problems

In return, we will offer:

The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse.  Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions – a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering – Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Career opportunities – engaging work and the opportunity to apply your skills and experience.

Transformation  - We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

Reward & Recognition - extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

Further Information:

For further information please email  To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 25 September 2025.

Come and join the transformation

Download the Position Description:

Volunteer Program Officer

City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all.

Whitehorse City Council is committed to being a child safe organisation.  We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

ABOUT US

The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne's largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals

At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:

• A welcoming and supportive working environment 
• Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.
• Extensive employee health and wellbeing programs including flexible working arrangements
• Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases.
• Competitive terms and conditions of employment 
• Ample onsite parking at most facilities with ready access to public transport 
• Active Social Club with a calendar of events through the year