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Claim Specialist
2 weeks ago
- Job Title: Motor Claim Specialist
- Location: Hybrid Role - remote with occasional in-office requirements
- Salary: $60, % Super + performance-based incentives
- Start Date: Monday 7th July 2025
- Work Model: Hybrid working post probation period
- Training Location: Onsite at our Toowoomba office 7 weeks of full-time paid training (Mon-Fri, 8:30am-4:30pm)
- Holiday Restrictions: Please note, no leave can be taken during the 7-week training period
- Shift Pattern: Monday to Friday - start window between 8:00am and 10:00am
- Providing friendly and efficient customer service via phone.
- Handling motor claim enquiries with empathy, urgency, and accuracy
- Building rapport and trust while navigating customers through their claim
- Working collaboratively with your team to balance service, risk, and performance
- Strong communication skills and a customer-first mindset
- Confidence using multiple computer systems and tools
- Resilience, empathy, and the ability to manage sensitive situations
- Team players who are committed to growth and learning
- Previous call centre experience is a plus, but not required - we'll teach you everything you need to know
Suncorp