Administration Support Officer

OUR PURPOSE IS 'TO PROTECT'

WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE

Administration Support Officer

• Permanent Full time | 7.25 hr days | Monday-Friday
• Office based role in Speers Point with onsite parking
• Advantageous benefits with a busy and friendly team environment

About the role:

In this role, you will provide valuable and efficient administrative and customer service support to the Coal Services Health business unit. Your ability to pay attention to detail, be customer-centric, problem-solve, and multi-task will be essential. You will be respectful towards customers and have a strong understanding of privacy and confidentiality guidelines, enabling you to accurately respond to queries and report requests.

Your main responsibilities will include:

• Manage incoming client calls and emails
• Processing documents / data entry
• Maintaining accurate information and file management
• Providing general administrative support
• Liaise with customers on a range of business-related matters
• Assist with the preparation of monthly reports

About you:

Your education, experience and skills will include:

• Cert III in Business Administration (desirable)
• Availability to work a rotating roster (required)
• Previous administration experience (required)
• Ability to work in a team and independently with a focus on customer service excellence
• Competent in the use of Microsoft Office, particularly Word and Excel
• Friendly and professional outlook combined with a strong work ethic
• Discretion and the ability to keep information confidential
• Strong attention to detail and excellent communication skills
• Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference

What we offer:

• Check out our Benefits page to learn more about our Employee Value Proposition
• Friendly and supportive team culture
• 7.25-hour days, Monday to Friday
• 5 weeks annual leave plus 20% leave loading. 18 days personal leave & 3 days family and emergency leave
• Paid Parental Leave for permanent employees (super paid on paid parental leave)
• Superannuation co-contribution scheme
• Additional company holidays at Easter and Christmas
• Access to onsite gym and onsite parking
• Professional Development days
• Reward and Recognition program to celebrate your success
• Retailer discounts through Smart Spending App
• Access to Employee Assistance Program and novated leasing

About us:Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.

CS Health provides a range of health services that are designed to protect workers as well as assist employers in managing their workplace health and safety obligations.

Important information re: your application

·       Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.

·       Successful applicants will be required to complete a satisfactory background check (including criminal history, references and Covid vaccination) prior to commencement of employment.

·       We take our responsibility to protect the industry that we work in very seriously. Our people, Customers and Community safety and wellbeing are priorities for us.

To apply:

Please complete your details, click 'apply for this position' and attach a copy of your Cover Letter and Resume.

Applications close 28 August 2025. Please note applications may be shortlisted and progressed prior to the closing date.

For greater insight into Coal Services, be sure to check out our website