Operation Supervisor

Independently running the Mackay station and staff, reporting into Northern Regional Deputy Manager, based in Townsville.

On site you will be responsible for leading all station operations – this will involve handling all FedEx products with a major focus on domestic priority and international freight.

Your focus will be to drive operational excellence by managing and controlling aspects of the operations whilst developing and influencing positive team outcomes. Comprehensive knowledge and experience in the areas of operations/logistics, sales, industrial relations, and contemporary leadership principles are important.

Responsibilities

• Lead, motivate, and empower our team to deliver exceptional service through effective communication, leadership, and performance management
• Analyze operational results and take proactive measures to meet targets for service quality, cost optimization, and loss prevention
• Cultivate a customer-centric culture by implementing initiatives that enhance satisfaction and loyalty
• Utilize standard tools for reporting, measurement, and resource management to drive efficiency and cost-effectiveness.
• Champion continuous improvement initiatives and share best practices across the team
• Implement optimization programs to enhance service levels while managing costs
• Identify training needs and develop strategies for team development and growth

About You

• Experience in an operations environment
• Experience in logistics is advantageous
• Strong understanding of optimization processes and business fundamentals
• Proficiency in operational technology and tools
• Track record of driving continuous improvement and achieving results
• Excellent communication skills and ability to work in a multicultural environment
• Demonstrated experience in training, coaching, and team management
• Professional certification or equivalent experience preferred
• People management experience, preferably in operations

What's in it for you?

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be.

Whether it's professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance.

• Health & wellness, employee assistance, and rewards and recognition programs.
• Special employee discounts on computers, electronics, health insurance, travel packages, and much more…

Our Commitment to Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested to join Team FedEx?

Everyone at FedEx has a part to play. It's about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you're a business leader or delivery driver, you'll be empowered to take responsibility and overcome each challenge in your own way.

If this role and working environment sound like a place you can thrive in, apply today and let's create what's next together.