Parts / Service / Warranty Manager – Earthmoving Equipment

Company -

Since 2015 this Earthmoving Equipment Dealer has built a strong reputation for delivering high valued New Earthmoving equipment into the Civil construction market. They employee over 20 staff and the business is run as tight operation. The Managing Director and General Manager are passionate about creating a great team culture and allowing staff to have flexibility and earn great salaries. They represent one of the largest global Earthmoving brands and have built team environment that can see you grow your career and be part of this amazing team.

Job Opportunity –

This role has been created due to current market conditions; they require an all-rounder that can support different areas of the business. At the same time, you need to be able to wear multiple hats and transferable skills throughout the business. The role is broken down into the following –

· % Parts Interpreting & Service management

· % Warranty & Customer support

· % Hire allocations

Key Job Requirements -

· Use specialist knowledge to interpret customer part requirements.

· Work and deal with key customers on parts issues.

· Support the workshop and field service team with application parts support

· Provide effective and efficient customer service and product advice.

· Order parts from suppliers, preparing and processing documents such as parts requisition orders, invoices and inventory documents.

· Assist with stock takes.

· Service booking of used equipment into the workshop

· Creating invoices and chasing money from customers

· Ensure that the service department completes all job cards and sign off on all projects.

· Monitor all requirements and key jobs that the service department requires or needs to be complete within a certain time frame.

· Support workshop in admin duties from calculations or costings for project work.

· Track and monitor consignment stock is managed and accounted for.

· Log all service calls in accordance with company procedures.

· Allocating jobs to service team and manage key projects are finished on time and in pricing.

· Work and support all teams engaged with service department with the outcome of making everything run smoothly and efficiently.

· Work with senior management team and Account department with costings and marketing.

· Ensure all calls received by OHS matters are being addressed and followed through.

· Manage all OHS issues in and out of the workshops and around the offices.

· Cover all warrantee and priorities of any issues that occur with internal systems or external customers.

· Upload warranty to global OEM Portale

· Follow up with customers and OEM to support new equipment completion and delivery date.

· Coordinating logistics and transport for New or used equipment.

· Work through systems and completing jobs on time and under budget

As you have read, we need an all-rounder that can support the aftermarket side of business operation. You could also be pulled into other areas of the business when needed. The entire role is to support the customer and make sure that the business comes first.

Candidate Requirements –

Parts & Service Management 5 + years

Excellent customer service and proven skills to build trust through support

Strong administrator and proven computer skills

Technically savvy with knowledge of earthmoving equipment

If you have trade qualification either as Heavy Plant Mechanic or Diesel fitter this would be great but not essential.

Clear communication and excellent phone manner

Salary Package –

In talking with management, we know we are looking for a unicorn candidate that can do it all, We are willing to offer more but it will come down to your experience and who and what industry you have worked in.

· Base Salary - $110,000 to $130,000

· Supernation – 12%

· Phone & Laptop

· Company Uniform

You will be rewarded with lucrative earning potential and management will have looked after their staff in every office from team nights out and weekends away. With salary reviews and advanced training, it's all up for discussion. Along with working with great people.

Working Hours – 7am to 4:00pm – Monday to Friday

Apply – If you have read this add and you feel you have the experience and technical skill set please forward your resume to or if you would like to call for a private and confidential conversation please call me We are looking to conduct interviews in the coming week.

Cappro pacific is the Australian market leader in Construction & Mining equipment recruitment, we have a dedicated team which has over 30 years' experience here within Australia. We have been specialising within sales recruitment and senior management position and have the key relationships globally. So, if this opportunity is not suited to your background, we have a large number of live vacancies on our books. For more information, please check out our web site.