Solutions Architect

If you have a proven track record in architecting and delivering complex XM/CX solutions, we invite you to apply This role can be based in Melbourne or Sydney.

THIS OPPORTUNITY

Architecting the Future of Experience - Our ambitious Customer and Employee Experience team is looking for a seasoned Solutions Architect to take the lead in designing and implementing our next generation of XM and CX solutions. This is a senior-level position for a hands-on expert who is passionate about leveraging technology to create tangible business value. As the XM Solutions Architect, you will be responsible for the entire lifecycle of our experience management solutions.

You will:

• Collaborate with stakeholders to define requirements, design end-to-end architectures using platforms like Qualtrics, Medallia, or custom-built systems and lead the technical execution.
• Ensure our solutions are not only powerful but also scalable, secure, and fully integrated with our existing systems.
• Have the opportunity to work with cutting-edge tools and methodologies to capture actionable insights that will directly impact our customer and employee satisfaction, loyalty, and operational efficiency.

YOUR PROFILE

To be successful in this role, you will be:

• A Masterful Communicator and Storyteller
  : You can effortlessly translate complex technical details into compelling business narratives. Your presentation and writing skills are second to none, enabling you to build strong relationships and influence key decisions.
• A Strategic Thinker with an Eye for Detail:
  You balance big-picture thinking with a meticulous attention to detail. You are highly organized, outcome-driven, and possess strong analytical skills to turn data into actionable insights.
• A Technical Expert in the XM/CX Domain:
  You have extensive experience in Customer Experience (CEX) and are deeply familiar with platforms such as Qualtrics or Medallia. Your technical skills are sharp, with proficiency in JavaScript, XML, APIs, and SQL.
• A Collaborative and Agile Innovator:
  You are a curious, flexible, and committed team player who enjoys the energy of a dynamic and growing environment. You are familiar with agile methodologies and UX principles, and you're not afraid to have a bit of fun along the way.

Key Qualifications We're Looking For:

• A Bachelor's degree in a relevant technical field.
• Strong project management and stakeholder engagement skills.
• Experience with CRM systems (e.g., Salesforce) and data visualization tools (e.g., Tableau, Power BI).
• Professional certifications in Qualtrics or other XM platforms are a definite plus.

ABOUT IPSOS

We are one of the world's largest market research companies, the only one founded and still managed primarily by researchers across 90 markets. At Ipsos, we are passionately curious about people; we help interpret, simulate, and anticipate the needs and reactions of consumers, customers and citizens around the world. We make our changing world easier and faster to navigate and inspire clients to make smarter decisions. The work we do helps provide a true understanding of our society, markets and people.
We are Game Changers

OUR CULTURE

Our culture is unique - we have the entrepreneurial spirit and quirkiness of a small boutique, but we also have the resources, scale and diversity of a large global agency. We have bright, friendly, hardworking and enthusiastic people from diverse backgrounds and experience to work with. Integrity, curiosity, collaboration, client first and entrepreneurial spirit are the core values that define what we do, and we like to have fun too

OUR COMMITMENT TO ESG

Our ambition is to lead ESG in our industry. We do this in three ways:

We give businesses, governments and public bodies the confidence they need to take the right actions for the benefit of people and the planet, to drive long-term prosperity for all.

Our world-leading experts produce primary data, research and insights to fuel a healthy public debate, and create value by providing a true understanding of society, markets and people.

We foster a culture which encourages diversity of thought and opinion where individuals can truly belong and have the freedom to produce work that drives impact. We want to be as diverse as the people and issues we research and a place where everyone can be proud to Belong. Belong is Ipsos' initiative to drive our internal Diversity, Equity and Inclusion activities. It is central to our business and all that we all do, every day.

EMPLOYEE BENEFITS

Our people are important to us. Locally, we offer a number of attractive benefits, targeting the professional development and wellbeing of our employees. You will enjoy regular social events, learning and development programs, study assistance & study leave, and paid leave days that provide you with opportunity to volunteer in the community, celebrate your birthday, start a family are part of these benefits. To support our employees' wellbeing, we have the Employee Assistance Program (EAP), flexible and hybrid work environment, opportunity to Work Form Anywhere (WFA) up to 6 weeks a year and well-appointed office amenities with daily supply of fruits, breakfast, healthy snacks and hot drinks.

Ipsos is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. We seek belonging for all, promote diversity and practice equity. We are committed to building and supporting an inclusive workforce that truly reflects the global communities we operate in. People from all backgrounds, including Aboriginal and Torres Strait Islander people, are strongly encouraged to apply.

If you are interested in the role and you fit the profile above, please submit your CV with a cover letter as part of your application. We look forward to hearing from you

This position is only open to applicants who have the right to live and work in Australia.