Airline Passenger Services Manager

Are you ready to take flight in your Aviation career? Join Swissport – a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple: to deliver consistent and tailor-made solutions around the globe for a better customer experience.

At Swissport, it's our people who make the difference. We are driven by our core values: 'Show You Care', 'Do the Right Things', and 'Win as a Team'. If you're looking for a dynamic, supportive environment where your ideas and expertise are valued – this could be your next great opportunity.

Job Summary

As the Passenger Services Manager, you'll lead a team of professionals, including Supervisors and trainers, delivering essential support services for our airline clients at the Airport. In this prominent role, you'll motivate high-performing teams, oversee customer relationships, and collaborate closely with senior leadership to enhance performance and foster a culture focused on safety, efficiency, reliability, and exceptional service delivery.

Your leadership will also play a crucial role in ensuring safety through the application of the Swissport safety management system, safeguarding both team members and customer operations.

Your activities

• Provide OH&S oversight and guidance, fostering a positive safety culture with strong safety reporting and a Just Culture.
• Ensure compliance with company and client procedures and regulations.
• Lead optimal operational efficiency through effective planning and management of manpower, including rosters, training, and leave, as well as overseeing key cost areas and revenue capture.
• Ensure airports meet performance requirements and maintain operational integrity.
• Monitor, manage, and report on airport performance, analyzing scorecards and identifying operational weaknesses to implement corrective strategies.
• Manage the safe and secure operation of all equipment, overseeing costs for repair and maintenance.
• Lead and coach the team to foster a positive culture, actively managing individual performance, including addressing escalated grievances, complaints, and disciplinary issues.
• Cultivate a culture that values equality, fairness, transparency, and has zero tolerance for bullying, discrimination, and harassment.
• Maintain effective communication and relationships with key client representatives and stakeholders in the airport community.

Your profile

• Technically proficient in multi-client airport operations, ground handling, and aircraft loading activities.
• Experienced in leading large workforces, including coaching leaders, talent development, and inspiring front-line team members, ideally in ground handling or airline environments.
• Leadership background in fast-paced, safety-focused service operations, adept at managing diverse client needs.
• Knowledgeable in training practices, ensuring compliance with regulatory and skills-based training requirements.
• Skilled in relationship-building, fostering collaborative partnerships to achieve mutual goals.
• Excellent written and oral communication skills, with strong verbal reasoning and interpersonal abilities.
• Strong administrative, time management, and organizational skills, capable of working independently under pressure and within strict timeframes, demonstrating initiative and motivation.
• Familiarity with enterprise bargaining agreements and their application in the workplace.
• Proficient in workforce planning processes, including forecasting attrition, training, leave management, and operational coverage.

What we offer

• Permanent Full-Time position.
• Competitive remuneration.
• On-site employee parking available.
• Opportunities for career advancement.
• Accrual of annual and personal leave.
• Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at  to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation

Successful applicants must be able to obtain and maintain an Aviation Security Identification Card (ASIC) and pass background security checks as required by aviation regulations.

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.