Salesforce Manager

Why Smart?

Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smart offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Do you have what it takes to become a Smart Salesforce Manager?

This is an opportunity for an experienced Salesforce Manager to lead our CRM team and drive excellence across development and support functions.  As the primary escalation point for Salesforce-related issues, you'll oversee user support, integration, and ensure the platform remains compliant.

This role also involves managing the team's work pipeline, communicating changes to stakeholders, and championing Agile delivery and continuous improvement. You'll play a key role in maintaining strong relationships with third-party partners and ensuring best practice processes are consistently followed.

Key responsibilities

• Lead and support the CRM/Salesforce team, promoting best practices and collaboration.
• Mentor and develop team members, ensuring effective resource allocation.
• Manage Salesforce support, integrations, and escalations.
• Oversee work planning, change management, and Agile delivery.
• Maintain a secure, compliant, and modern Salesforce ecosystem.
• Communicate updates to users and stakeholders.
• Drive continuous improvement through service trend analysis.
• Manage third-party relationships and delivery outcomes.

You are someone who can bring:

• 10+ years' experience in Technology organisations, including 5 years in Salesforce development.
• Certified Salesforce Administrator and Consultant.
• 3+ years' proven leadership experience, with strong coaching and engagement capabilities.
• Excellent stakeholder management and communication abilities.
• Strong understanding of SDLC best practices and supporting tools.
• Proficient in Agile methodologies and ITIL-aligned support processes.
• Hands-on experience with CI/CD tools (e.g., Gearset) and testing automation.
• Experience with Salesforce Marketing Cloud & Salesforce Data Cloud is a plus

What's in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days – paid days off to volunteer for the community and environment
• Discounted retail vouchers
• Salary packaging and novated leasing benefits (of course)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we're driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

If this sounds like the opportunity for you and you have something to offer, we'd love to hear from you. APPLY ONLINE today.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we're here to understand.

Our Commitment to Diversity and Inclusion

We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team — including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, people of any socioeconomic status, age, race, national origin or ethnicity.

We're proud to hold diversity and inclusion accreditations, including:

• WGEA Employer of Choice for Gender Equality since 2019

• DCA Inclusive Employer 2023–2024

• Member of Reconciliation Australia's RAP network

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.

Respectfully, no agencies please.