Retail Store Manager

VRG GRL creates looks you won't see on every second person... because you're not every second person. Born from the minds of two sisters with distinct styles, our pieces balance bold expression with intentional design. Defined by thoughtful silhouettes designed to fit with ease, hand-painted prints and fabrics, and confident use of colour. Everything we make is exclusive to us, dreamed up in-house and obsessively refined by our design team. Trend chasing sounds tiring. We prefer to create.

ABOUT THE ROLE

As the Retail Store Manager you will oversee the daily operations of our store at Warringah Mall. The ideal candidate will be a motivated leader with a passion for customer service, sales excellence, and team development. As the Retail Store Manager, you will be responsible for driving profitability, achieving sales targets, and ensuring an exceptional shopping experience for our customers. This is a full time position working a set roster of Tuesday - Saturday.

KEY RESPONSIBILITIES

Team Leadership:

• Recruit, train, and supervise a team of retail staff.
• Set clear performance expectations and provide ongoing feedback and coaching.
• Foster a positive work environment that encourages teamwork, collaboration, and high morale.

Sales and Customer Service:

• Drive sales through effective floor management, merchandising, and promotional strategies.
• Monitor sales performance and implement action plans to achieve sales targets.
• Ensure excellent customer service standards are maintained at all times.

Operational Excellence:

• Oversee day-to-day store operations, including opening and closing procedures.
• Manage inventory levels and ensure accurate stock management.
• Implement store policies and procedures to maintain operational efficiency and compliance.

Financial Management:

• Monitor and control store expenses and budgets.
• Identify opportunities for cost savings and revenue growth.

Visual Merchandising and Store Presentation:

• Ensure the store layout and product displays are visually appealing and meet brand standards.
• Regularly review merchandising guidelines and update displays to optimize sales.

Safety and Security:

• Maintain a safe and secure environment for customers and employees.
• Implement safety protocols and ensure compliance with health and safety regulations.

ABOUT YOU

• 3–5 years of retail management experience, ideally in fashion (womenswear or apparel).
• Demonstrated experience in driving sales performance and achieving KPIs
• Demonstrated experience managing store operations including rosters, stock control, opening and closing procedures
• Experience in clienteling and building repeat customer relationships
• Experience leading, training and developing retail teams
• Strong knowledge of womenswear fashion trends, styling, and product knowledge
• Ability to deliver an exceptional customer experience aligned with brand identity
• Complaint handling and conflict resolution skills
• Strong grasp of retail KPIs (conversion rate, ATV, UPT, etc).
• Proficiency with POS systems, stock management, and reporting tools.\
• Knowledge of visual merchandising standards (window displays, styling, product presentation)
• Ability to adapt layouts and styling to maximize sales and reflect seasonal campaigns.

ABOUT US

• A growing global fashion retailer started in Brisbane, Australia.
• A female founded business, with over 80% female leadership.
• We have donated a percentage of our profits to charity annually, since inception.
• Ethical manufacturing and considered fabric choices are at the heart of our production.
• A passionate and experienced team with a focus on innovation, creativity and quality.
• Great benefits including product discounts, store incentives, paid parental leave, women's family health leave, volunteer leave and more.
• We value individual development and success, and provide our team with opportunities to grow with us.

VRG GRL is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment that embraces diversity and empowers everyone to contribute their unique perspectives and experiences. We believe that a diverse team fuels innovation, creativity, and growth, and we welcome applicants. Together, we can drive a culture where everyone has the opportunity to thrive and make a meaningful impact.