Mentor

1 day ago

Toowoomba, Queensland, Australia BUSY Cloud HR Full time $65,000 - $80,000 per year
Introduction

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting over 45 years' experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.



Description

About the Role…

The primary purpose of this position is for the Mentor to engage, support and provide guidance to Australian Apprentices and Employers, by phone or virtual means, to improve the retention rate of Australian Apprentices overall. In this role, the Mentor will be required to engage with employers and apprentices, formally or informally, who may be having difficulties with the apprenticeship relationship, and any other relevant stakeholders who require assistance. Day to day you will:

  • Provide mentoring and pastoral care to apprentices and employers throughout the apprenticeship journey.
  • Identify and assess at-risk apprentices, developing and updating individual Tailored Support Plans (TSPs).
  • Maintain regular contact via phone, SMS, email and virtual meetings to offer guidance and check progress.
  • Deliver soft-skill development such as communication, conflict resolution, and resilience.
  • Liaise with employers, training providers, and industry contacts to address issues and build strong relationships.
  • Develop and negotiate intervention strategies that help apprentices and employers reach positive outcomes when challenges or disputes occur.

This role is full time, fixed term Work From Home until 30th June 2026.

BUSY Benefits…

  • Competitive salary: Circa $65 + super
  • Work from home arrangement
  • Training and Professional development commitment 
  • Paid Parental Leave, Retail Discounts, Annual My BUSY Day Off
  • Career progression and internal transfer opportunities 
  • BUSY Benefits program 
  • Employee Assistance Program 


Skills And Experiences

A bit about you...

  • Qualifications or currently studying either social work, counselling or psychology
  • Formal studies in the area of coaching or mentoring
  • In the absence of existing suitable qualifications; prepared to undertake a Diploma of Counselling or similar within the first year of employment
  • Experience in social sciences, behavioural sciences, youth work or a discipline relevant to community development and services
  • Proven experience in leading, motivating and communicating with a broad range of groups and individuals
  • Highly developed interpersonal skills - ability to build and sustain relationships with key stakeholders, gain their confidence and build a sense of mutual understanding of needs and objectives
  • Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks. 

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.


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