Intake Officer

About PGCNV

The Patricia Giles Centre for Non-Violence (PGCNV) is one of the leading providers of family and domestic violence services in the Perth metropolitan area. Supporting more than 5,000 Western Australian women and children last year, we provide crisis accommodation facilities and support, women's and children's counselling services and outreach programs.

Our reputation is driven by our commitment to providing a high-quality, client-focused and sustainable service to clients accessing our programs and services.

In addition to the provision of direct response and recovery services, we also provide advocacy, referral information and support to women and their children seeking relief from the impact of domestic violence.

About the role

We are seeking compassionate and dedicated Intake Officer to join our Counselling Team and provide support to the counselling team and clients experiencing family and domestic violence and/or homelessness.

This role will work in with the PGCNV counselling team. The position will also act in an advocacy role for all clients of the PGCNV counselling service.   Comprehensive knowledge and experience of services and networks to support counselling clients is required.  Supporting the counselling team and their clients to make decisions and participate in the assessment and triage of counselling clients.

About you

Qualifications

·    Tertiary qualification in Social Work, other relevant area or equivalent experience in a peer mentoring/counselling field

·    Eligibility for membership of AASW or equivalent

Knowledge, Skills & Experience

·    Demonstrated exceptional people skills and be able to work with children and adults from all walks of life

·    Demonstrated well-developed interpersonal, verbal and written communication skills to advocate, liaise and negotiate with clients, work colleagues, other service providers and government agencies

·    Demonstrated ability to manage and organise time in a crisis environment

·    Demonstrated experience in crisis intervention and assessment, with strong conflict resolution skills

·    Demonstrated knowledge of community resources relevant to the needs of women (and children) who are dealing with the impact of family and domestic violence

·    Demonstrated ability to work according to the principles of client-centred practice and family systems

·    Proficient with Microsoft Outlook, Excel and Word

Personal Qualities

·    Demonstrated ability to foster positive working relationships

·    Demonstrated understanding of the importance of professional and personal boundaries

·    Demonstrated ability to work as part of a team with minimal supervision

·    Readiness to work within the Patricia Giles Centre's Values framework

Other

·    Demonstrated understanding of contemporary family issues including, family domestic violence, abuse; homelessness, poverty, mental health and the use and misuse of alcohol and other drugs and knowledge of support services available to address these issues

Personal Qualities

·    Demonstrated ability to foster positive working relationships

·    Demonstrated understanding of the importance of professional and personal boundaries

·    Demonstrated ability to work as part of a team with minimal supervision

·    Readiness to work within the Patricia Giles Centre's Values framework

Working with us

• Professional Development: Access to ongoing training and growth opportunities to enhance your skills and advance your career.
• Not-for-Profit Salary Packaging: Maximise your take-home pay through not-for-profit salary packaging option
• Brand Discounts: Take advantage of exclusive discounts on brands and services.
• Wellness Day: Enjoy a dedicated wellness day to prioritise your health and well-being.
• Employee Assistance Program: Access confidential support and resources to help with personal and professional challenges.

How to apply

If you are passionate about making a difference and meet the requirements outlined, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience on Seek. If you would like to have confidential conversation regarding this role, please contact P&

Applications close Monday 8 September 2025.

If you do not meet all the qualifications but believe you have the skills and passion to contribute to our vision, we encourage you to apply as well.

We believe that a diverse team enhances our ability to serve our community effectively. We welcome applications from all backgrounds, abilities and identities to apply.