FWS Assurance Specialist

Build your career and Australia's future.

Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements. 

A bit about your role

The Fixed Wireless & Satellite Assurance Specialist provides expert support to the Service Assurance team, focusing on incident management, escalation handling, and delivery of complex programs of work across the nbn network.

The role involves triaging and resolving Fixed Wireless and Satellite incidents, maintaining accurate records through Salesforce, and ensuring service levels are met. It requires strong stakeholder engagement across internal teams, offshore partners, and external service providers to drive timely, customer-focused outcomes.

The specialist contributes to process improvement, reporting, and capability uplift, while supporting strategic initiatives such as Truck Roll Reduction and Omni. Collaboration, analytical thinking, and a commitment to service excellence are key to success in this position.

A bit about you

The ideal candidate has a background in telecommunications or IT, with hands-on experience in customer operations, service activation, and technical support. They are confident working independently, managing multiple tasks, and building strong relationships with internal teams and external partners.

Key competencies include proficiency in Microsoft Office, clear and professional communication, adaptability to change, and a strong focus on customer service. The candidate demonstrates a commitment to safety, adheres to organisational policies, and contributes to a collaborative, risk-aware work environment.

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing  or calling our Recruitment Accessibility Enquiry Line at Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a permanent opportunity and applications will close at midnight on 17th September 2025.

To be eligible for this role, you must have full working rights in Australia.