Quality Assurance

QUALITY ASSURANCE AND CONTRACT COMPLIANCE SPECIALIST – PERSONAL INJURY – SYDNEY or CHARLESTOWN

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. Allianz Australia is a leading global insurance and asset management brand. We hire the very best people to care for our customers and to secure their future.

About the Role

The primary purpose of this role is to conduct quality assurance and compliance reviews to identify and mitigate non-compliance issues for the Government Services business, ensuring alignment with internal protocols, external industry policies, laws, and government regulations, and maintaining adherence to business contracts.

• Establish strong working relationships with internal stakeholders to increase awareness of compliance, controls, and assurance management, ensuring operations align with contracts, laws, regulations, professional standards, and internal protocols.
• Conduct compliance and quality assurance reviews as outlined by the Quality Assurance Framework, business contracts, regulators, and Allianz assurance frameworks.
• Coordinate and support the development and implementation of continuous improvement, contingency, and action plans addressing current and emerging compliance issues.
• Support the development and delivery of reporting for the business and Senior Management Team to monitor quality assurance and compliance performance.
• Assist business leaders in reviewing, designing, and updating internal procedures to mitigate risk of contractual or legislative breaches.
• Lead the coordination, development, and delivery of training and information sessions on Allianz Australia's ethical principles, contract compliance requirements, key legislation, and regulatory updates.
• Ensure sound internal controls and procedures are in place and monitor adherence, with systematic review and identification of improvement areas.
• Lead and coach teams to develop capability and build high-performing, collaborative, and engaged teams.

• Tertiary qualifications in a relevant discipline; industry accreditation as required.
• Minimum of 5 years' experience in Personal Injury in an SME-based role.
• Extensive knowledge of relevant Commonwealth, State, and/or Territory legislative and regulatory frameworks relevant to Government Services.
• Proven experience developing and leading strategic initiatives aligned with organisational goals.
• Comprehensive understanding of compliance and regulatory obligations impacting the relevant business area.
• Demonstrated technical proficiency in systems, software, databases, reporting, communication, and analytical tools.
• Excellent verbal and written communication skills with the ability to influence and engage at all levels.
• Ability to translate strategic vision into action by collaborating with multiple teams to align objectives.
• Strong planning and prioritisation skills to manage competing demands and resources.
• A passion for leveraging emerging technologies in a rapidly evolving digital landscape.

• Inclusive culture with a supportive, customer-outcome focus.
• Flexible work options and workplace adjustments to support work-life balance.
• Career development, mentoring, and global mobility opportunities, including access to over 10,000 learning resources.
• Financial and wellbeing perks, including discounts on Allianz products, retail, tech, and travel, plus an Employee Share Purchase Program.
• For more details about benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is a trusted insurance and asset management company. Allianz promotes an inclusive workplace where everyone can grow and contribute to a better future for customers and communities. We support equal opportunities for all and welcome applications regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation.

Adjustments and Support: If you require any support or adjustments to participate equitably in our recruitment process, please contact careers@allianz.com.au for a confidential conversation.

Join us. Let's care for tomorrow. www.allianz.com.au/careers